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Inbox not refreshing with 'Automatically refresh Inbox' option selected

Technote (troubleshooting)


You receive a new mail notification but when you try to open your Notes inbox, there is no new mail. There is also no Refresh icon in the upper left corner of the Inbox display. Pressing F9 or clicking the upper left corner where the Refresh icon should be refreshes the view as expected.

You have the User Preferences option, "Automatically refresh Inbox", enabled.

Resolving the problem

This issue is fixed in 8.0.1, 8.0.2 Fix Pack 2, 8.5 Fix Pack 1, and 8.5.1.

Fix details: SPR# SIWA76L835

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

If you haven't yet upgraded, you can use one of the following workarounds.

1. Deselect the option, "Automatically refresh Inbox" (File --> Preferences --> User Preferences --> Mail panel). In Notes 8 versions, go to File --> Preferences --> Mail --> Sending and Receiving.

2. Restart Notes and select the "Automatically refresh Inbox" option again.

3. Restart Notes.

In one case, disabling and re-enabling the "Automatically refresh Inbox" option did not work.

-- The workaround was to delete the cache.ndk file from the Notes\Data directory.

-- Deleting the desktop8.ndk file in the Notes\Data directory and then restarting (to recreate the file) also worked.

IMPORTANT: If you delete the desktop8 or desktop6 file, all your workspace icons will be lost. This has been known to occur in 8.0.2 and 8.5 releases. Running nlnotes in either of these releases will work around this issue.

Related information

A simplified Chinese translation is available

Document information

More support for: IBM Notes

Software version: 5.0, 6.0, 6.5, 7.0, 8.0, 8.5

Operating system(s): Linux, Windows

Reference #: 1201260

Modified date: 11 December 2009

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