Error: license cannot be found and Rational Professional Bundle product cannot start

Technote (troubleshooting)


Problem(Abstract)

Attempts to start an IBM Rational Software Developement Platform product results in the error "The license cannot be found. <Rational_product_name_and_version> cannot start."

Symptom

The installer attempts to create a license file resulting in the error:

The license cannot be found. <Rational_product_name_and_version> cannot start.

Cause

The installer has no permission to write to the following directory:

  • Microsoft Windows:
    C:\Documents and Settings\All Users\Application Data\IBM\LUM\nodelock
  • Linux:
    /var/lum/nodelock

Resolving the problem

On Windows, perform these steps:

    1. Ensure that the current user can write to the folder:
      C:\Documents and Settings\All Users\Application Data\
      • Note: By default this is a hidden folder; you might need to make it visible by
        choosing Tools > Folder Options > View > Show Hidden Files and Folders
    2. Register the license by executing the following commands from a command prompt:

      prompt>cd "<IRSA_Install_Dir>\setup\lum\rsa"
      prompt>enroll rwd-6.0-full.lic
      prompt>enroll rad-6.0-full.lic
      prompt>enroll rsa-6.0-full.lic


      Here, typically the installation directory <IRSA_Install_Dir> has the following value:
      <IRSA_Install_Dir> = C:\Program Files\IBM\Rational\SDP\6.0
      ----------------------------
      Each time, you should see an output similar to this:
      Check license status:
      License not found
      Enrolling nodelocked license
      Verify license status:
      You have valid license

      -----------------------------
      • For Rational Data Architect, instead of the four commands above, enter the following two commands

        prompt> cd "<IRDA_Install_Dir>\setup\lum"
        prompt>enroll <IRDA_Install_Dir>\setup\lum\rda\rda-6.1-full.lic
    3. Verify that the following file has been created:
      C:\Documents and Settings\All Users\Application Data\IBM\LUM\nodelock
    4. Start Rational Software Architect; the error no longer should appear.

For Linux, perform these steps.

    1. Ensure that the current user can write to the folder: "/var"
      Use a command like:

      prompt>ls -l /

      you will see in the console output something like:

      drwxr-xr-x <digits> owner group <digits> var

      This means that the indicated "owner" has read,write,execute permission on the folder /var , while the "group" and "others" have only read and execute permissions. You can use the command chmod to give write, read, execute permissions to the required user or group (this typically requires logging on as superuser). For example, executing:

      promt>chmod ugo+rwx /var

      will give all users and groups read, write, execute permissions on the folder /var.
      For more information on the usage of this command, type:

      prompt>man chmod

      Run "ls -l /" again: you should now see something like:

      drwxrwxrwx <digits> owner group <digits> var
    2. Register the license by executing the following commands from a command prompt:

      prompt>cd "<IRSA_Install_Dir>/setup/lum/rsa"
      prompt>./enroll rwd-6.0-full.lic
      prompt>./enroll rad-6.0-full.lic
      prompt>./enroll rsa-6.0-full.lic


      Here, typically the installation directory <IRSA_Install_Dir> has the following value:

      <IRSA_Install_Dir> = /opt/IBM/Rational/SDP/6.0

      ----------------------------
      Each time, you should see an output similar to the following:

      Check license status:
      License not found
      Enrolling nodelocked license
      Verify license status:
      You have valid license


      -----------------------------
      • For Rational Data Architect, instead of the four commands above, enter the following two commands

        prompt> cd "<IRDA_Install_Dir>/setup/lum"
        prompt>enroll <IRDA_Install_Dir>/setup/lum/rda/rda-6.1-full.lic
    3. Verify that the following file has been created:
      /var/lum/nodelock
    4. Start Rational Software Architect; the error no longer appears.

Similar steps can be used when installing trial (evaluation) versions, although the names of the licenses to be registered ( .lic files) will be different.


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Software Modeler Licensing
Software Development Rational Systems Developer Licensing
Software Development Rational Application Developer for WebSphere Software Licensing
Software Development Rational Functional Tester Licensing
Software Development Rational Manual Tester Licensing
Software Development Rational Performance Tester Licensing
Software Development Rational Web Developer for WebSphere Software Licensing
Data & Information Management Rational Data Architect Licensing

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Document information


More support for:

Rational Software Architect
Licensing

Software version:

6.0, 6.0.0.1, 6.0.1.0, 6.0.1.1

Operating system(s):

Linux, Windows

Reference #:

1198067

Modified date:

2012-02-03

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