Tivoli Storage Manager Administration Center: Frequently Asked Questions

Technote (troubleshooting)


Problem(Abstract)

The Administration Center interface was introduced in Version 5.3 and improved most recently in V6.3. Users accustomed to the server's previous Web interface can use the information in this Technote to learn about the interface. To obtain the latest Administration Center features, install Version 6.3.

Resolving the problem

Basics


Installation
Using the Administration Center
Troubleshooting and additional information
Basics

What is the Administration Center?
The Administration Center is a Web-based interface for centrally configuring and managing IBM® Tivoli® Storage Manager server V5.3 and later, and V6.1, V6.2, and V6.3.

Restrictions:
  • The Tivoli Storage Manager V5.3 server and Administration Center are out of regular service. To obtain technical support for the V5.3 server and Administration Center, you need an extended-support contract.
  • To administer a Tivoli Storage Manager server using the Administration Center, the Administration Center must be the same or later version than the servers that you want to administer. For example, you can use a V6.3 Administration Center to administer a V6.2 server, but you cannot use a V6.2 Administration Center to administer a V6.3 server.

The Administration Center is a task-oriented interface that replaced the previous administrative Web interface. The Administration Center provides wizards to help guide you through common configuration tasks. Using properties notebooks, you can modify settings and perform advanced management tasks.

What are the key features of the Administration Center?
  • You need to log in only once to access multiple Tivoli Storage Manager servers from a single interface.
  • You can easily monitor the health of your storage environment. Regular status updates are provided for:
    • Scheduled events.
    • The server database and recovery log in server V5.3 and later (using rules based on best practices).
    • The database manager in V6.1, V6.2, and V6.3 servers.
    • Storage devices, including information about off-line drives and paths, and mounted volumes.
  • You can filter and sort storage objects, such as client nodes and library volumes.
  • You can use wizards to more easily perform complex tasks, such as:
    • Creating schedules to perform client node and administrative operations.
    • Creating a server maintenance script to perform database and storage pool backup, migration, expiration, and reclamation.
    • Configuring storage devices. A comprehensive wizard helps you create a library, add drives, check in media volumes, and create storage pools.
    • Configuring V6.1, V6.2, and V6.3 servers on local or remote UNIX® systems

What is the IBM Integrated Solutions Console?
The Integrated Solutions Console is a component framework that you can use to install components provided by multiple IBM applications, and to access them from a single Web interface. In V5.3 and later, and in V6.1, the Administration Center is installed as a component of the Integrated Solutions Console. In V6.2, the Integrated Solutions Console was replaced by the Tivoli Integrated Portal.

What is the IBM Tivoli Integrated Portal?
The Tivoli Integrated Portal is a component framework that you can use to install components provided by multiple IBM applications, and access them from a single Web interface. The Tivoli Integrated Portal replaced the Integrated Solutions Console in V6.2. In V6.2, the Administration Center is installed as a component of the Tivoli Integrated Portal.

Have other IBM applications been enabled for use in the Tivoli Integrated Portal?
Several IBM applications provide components that can be installed in the Tivoli Integrated Portal, and more are being developed.

Do I need a separate Integrated Solutions Console instance or Tivoli Integrated Portal instance for each Tivoli Storage Manager server?
No. You can manage many servers from a single Integrated Solutions Console (V5.3 and later, and V6.1) or Tivoli Integrated Portal (V6.2 or V6.3) instance.

Why was the administrative Web interface replaced?
The Administration Center was created in response to customer feedback. Extensive user interviews were conducted to develop an interface that better supports common configuration and administration tasks. Moving to the Integrated Solutions Console or Tivoli Integrated Portal provides a framework that will allow for further improvements in the future, as well as better integration with other IBM products.

Can I still use the previous administrative Web interface?
The previous administrative Web interface has been made available for a limited time, to allow you time to transition to the new Administration Center. The old interface is provided "as-is" for use with V5.3, V5.4, and V5.5 servers. (The V5.3 server is out of regular service. To obtain technical support for the V5.3 server, you must have an extended-support contract.) You cannot use the Web interface with V6.1, V6.2, or V6.3 servers.

The previous Web interface does not support functions in V5.3, V5.4, V5.5, V6.1, V6.2, and V6.3. To take advantage of the new functions in the Administration Center, install the latest version of the Administration Center.

To download the administrative Web interface, go to the following Web sites: Because the new interface has been completely redesigned, you should expect to spend some time learning to use it. Tutorials for certain functions in V5.4 and V6.1 are available on-line in the IBM Education Assistant.
You can obtain more information by searching the technical support Website for Tivoli Storage Manager:
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager

For information about creating common Tivoli Storage Manager objects and performing common tasks, click the "Help" link at the upper right corner of the Integrated Solutions Console or Tivoli Integrated Portal.


Do the Tivoli Storage Manager Web client and Hierarchical Storage Management interfaces also use the Integrated Solutions Console and Tivoli Integrated Portal?
No. The Administration Center is the only Tivoli Storage Manager interface that is currently using the Integrated Solutions Console and Tivoli Integrated Portal. However, the Web client interface can be accessed from the Administration Center.

Can I use the Administration Center to administer previous versions of the Tivoli Storage Manager server?
Yes. The Administration Center must be the same or later version than the servers that you want to administer.

Administration Center
Tivoli Storage Manager server
V5.3
    V5.3
V5.4
    V5.3 and V5.4
V5.5
    V5.3, V5.4, and V5.5
V6.1
    V5.4, V5.5, and V6.1
V6.2
    V5.4, V5.5, V6.1, and V6.2
V6.3
    V5.4, V5.5, V6.1, V6.2, and V6.3

Note: The Tivoli Storage Manager V5.3 server is out of regular service. To obtain technical support for the V5.3 server and Administration Center, you need an extended-support contract.

Can I use the Administration Center to manage my client nodes?
You can access the Web client interface from the Administration Center. If you have the appropriate level of administrative authority, you can use this interface to perform management tasks for client nodes running any supported version of the Tivoli Storage Manager backup-archive client.

For instructions about managing client nodes in the Administration Center, click the "Help" link at the upper right corner of the Integrated Solutions Console or Tivoli Integrated Portal.

Do I need a separate license to use the Administration Center?
No. The base product license for the Tivoli Storage Manager server includes support for the Administration Center.

How is security handled for the Administration Center?
Security is provided, or can be enabled, for each component of the Administration Center system:

(1) To secure communications between the Web browser and the Administration Center, you can configure the Integrated Solutions Console or Tivoli Integrated Portal to use Secure Sockets Layer (SSL).
TIP: If the Web browser and Administration Center are behind a firewall, this might not be necessary.
SSL provides certificate-based 128-bit encryption. Instructions for configuring SSL are provided in the following information centers:
  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

(2) The Integrated Solutions Console or Tivoli Integrated Portal user credentials and Tivoli Storage Manager administrator credentials stored in the WebSphere database are fully encrypted.

(3) If the Administration Center is used to manage Tivoli Storage Manager servers across a network, communications between the Administration Center and Tivoli Storage Manager servers are secured using Data Encryption Standard (DES) encryption.

What are the basic steps for setting up the Administration Center?
1. Install and start your Tivoli Storage Manager servers. Give each server a unique name.
2. Install the Administration Center. During the installation process, create an Integrated Solutions Console or Tivoli Integrated Portal user ID and password.
3. Log in to the Integrated Solutions Console or Tivoli Integrated Portal using a Web browser.
4. Add connections for the Tivoli Storage Manager servers you want to manage.
5. Create additional Integrated Solutions Console or Tivoli Integrated Portal user IDs and passwords for any other administrators who will access the Administration Center.
For additional information, the Getting Started work item in the Administration Center and the following information centers:

  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

Installation

Where should I install the Integrated Solutions Console or Tivoli Integrated Portal? Do I need a dedicated machine?
In V5.3 and later, and in V6.1 and V6.2, the Integrated Solutions Console or Tivoli Integrated Portal, along with the Administration Center can be installed on the same system as a Tivoli Storage Manager server if the system meets the combined requirements for both applications. However, if you plan to use the Administration Center to manage an environment with a large number of servers or administrators, consider installing the Administration Center and the Integrated Solutions Console or the Tivoli Integrated Portal on a separate system.

In V6.3, if you plan to install the IBM Tivoli Monitoring for Tivoli Storage Manager, the Administration Center must be installed on the same system as the IBM Tivoli Monitoring for Tivoli Storage Manager server, and this system must be different than the system on which the Tivoli Storage Manager server is installed.

For detailed system requirements, see the following information centers:
  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

Which operating systems are supported for the Administration Center?
The Administration Center is supported on AIX, Linux, Solaris, and Windows.

What are the basic installation requirements?
For Administration Center system requirements, see the following Web site: http://www.ibm.com/support/docview.wss?uid=swg21286856

Do I have to use the wizard-based installation for the Administration Center?
No. In addition to wizard-based installation, you can also use command-based and silent installation. For details, see the following information centers:
  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)
Information is also available on the Quick Start CD.

How long does the installation process take?
Installing the Administration Center and the integrated Solutions Console or Tivoli Integrated Portal takes approximately 35 minutes. If you install the V6.3 Tivoli Common Reporting feature, the installation takes approximately 90 minutes. The installation time depends on the speed of your processor and the memory in your system.

Do I need to install or manage any additional components to use the Administration Center?
No. Although some of the underlying components of the Integrated Solutions Console and Tivoli Integrated Portal are provided by WebSphere, you do not need to separately install or manage these components. You only need to manage the Administration Center itself, and to a lesser degree, the Integrated Solutions Console or Tivoli Integrated Portal.

Using the Administration Center

Where do I start?
After you log in to the Integrated Solutions Console or Tivoli Integrated Portal, expand the Tivoli Storage Manager folder in the Work Items list and click Getting Started. The Tivoli Storage Manager Welcome page is displayed. This page provides basic instructions.

Tutorials for certain functions in V5.4 and V6.1 are also available online in the IBM Education Assistant.

How do I...
The help for the Administration Center includes topics about how to create common Tivoli Storage Manager objects and perform common administrative tasks. You can obtain current information about these topics by searching the knowledge base for Tivoli Storage Manager from the technical support Web site: http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager

You can also click the "Help" link at the upper right corner of the Integrated Solutions Console or Tivoli Integrated Portal.

Where is the command line?
The command-line interface is available from all of the main server tables in the Administration Center. To access the command line, select a server, click Select Action and then click Use Command Line.

Why aren't policy sets visible for policy domains?
To simplify the process of configuring and managing policy, the Administration Center does not expose policy sets. Instead, you always work with the active policy set. In V5.3, V5.4, and V5.5 of the Administration Center, any changes that you make to management classes are immediately activated, without additional effort on your part. In V6.1, V6.2, and V6.3 you must activate changes manually. You can prepare the management class in advance and activate the changes at an appropriate time.

What's the difference between an Integrated Solutions Console or Tivoli Integrated Portal user ID and a Tivoli Storage Manager administrator name?
Tivoli Storage Manager administrator names and Integrated Solutions Console or Tivoli Integrated Portal user IDs are used for different purposes:
    Integrated Solutions Console or Tivoli Integrated Portal user ID
    When you install the Integrated Solutions Console or the Tivoli Integrated Portal, you are prompted to create a user ID and password. These credentials allow you to log in to the Integrated Solutions Console or Tivoli Integrated Portal and access the Administration Center. You can also create new Integrated Solutions Console or Tivoli Integrated Portal user IDs for use by other administrators.

    Tivoli Storage Manager administrator name
    When an administrator is registered to a Tivoli Storage Manager server, an administrator name and password are specified. In the Administration Center, these credentials are only entered when adding server connections. After administrators log in to the Integrated Solutions Console or Tivoli Integrated Portal, they must use their Tivoli Storage Manager administrator credentials to add connections for the servers they manage. The next time they use the Administration Center, a single login, using their administrator credentials for the Integrated Solutions Console or the Tivoli Integrated Portal, will give them access to all of their servers.

How do Tivoli Storage Manager administrators register to use the Administration Center?
As a best practice, create a separate Integrated Solutions Console or Tivoli Integrated Portal user ID for each Tivoli Storage Manager administrator. If you add a new user ID to the TSM_AdminCenter group, the administrator will have access to all Administration Center functions, but will not be authorized to add other users to the Integrated Solutions Console or Tivoli Integrated Portal.

After logging in to the Integrated Solutions Console or Tivoli Integrated Portal, each administrator must use their own Tivoli Storage Manager administrator credentials to add connections for the servers they will manage. In effect, this provides each administrator with a custom interface, which contains only the servers for which they have authority, and allows them to perform only the tasks allowed by their privilege class.

Can all Tivoli Storage Manager administrators use the Administration Center, regardless of their privilege class?
Yes. Any administrator with an Integrated Solutions Console or Tivoli Integrated Portal user ID can log in and use their Tivoli Storage Manager administrator credentials to add connections for the servers they manage. The administrator credentials used to add a server connection determine the privilege class that will apply for the tasks performed on that server. As a best practice, create a separate Integrated Solutions Console or Tivoli Integrated Portal user ID for each Tivoli Storage Manager administrator.

Why does the Administration Center require unique Tivoli Storage Manager server names?
Using unique names for your Tivoli Storage Manager servers is a best practice. The Administration Center enforces this practice for the following reasons:

  • Several Administration Center features rely on server-to-server communications, which requires unique server names.
  • Because the Administration Center allows you to work with multiple servers from a single interface, using unique names helps to avoid confusion.

How do I change the Integrated Solutions Console or Tivoli Integrated Portal timeout?
By default, users are logged out of the Integrated Solutions Console or Tivoli Integrated Portal after 30 minutes of inactivity. You can use the Administration Center Support Utility to adjust the timeout period. This utility, named supportUtil, is available in one of the following directories:
    Tivoli Storage Manager V6.1 and later:
    • [TSM root]\AC\products\tsm\bin (Windows®)
    • [TSM root]/AC/products/tsm/bin (UNIX and Linux®)
    Tivoli Storage Manager V5.3 and later:
    • [ISC root]\Tivoli\dsm\bin\ (Windows)
    • [ISC root]/Tivoli/dsm/bin/ (UNIX and Linux)
To start the utility, issue the following command:
  • supportUtil.bat (Windows)
  • supportUtil.sh (UNIX and Linux)

Are there any Tivoli Storage Manager functions not currently supported by the Administration Center?
The Administration Center supports most of the functions provided by the current product version. However, there are some exceptions. To obtain a list of functions not currently supported by the Administration Center, go to the following Web site:
http://www.ibm.com/support/docview.wss?uid=swg21193324

To use the health monitor, do I need to configure it for each of my Tivoli Storage Manager servers?
When you install a V5.4 and later Tivoli Storage Manager server, an administrator named ADMIN_CENTER with the password ADMIN_CENTER is automatically created. The health monitor uses this administrator to access the server and obtain health information. Before you can use the health monitor, it must be configured. This consists of setting the default password for the ADMIN_CENTER administrator and optionally adjusting the health monitor refresh interval. This configuration only needs to be done once, regardless of the number of administrators and server connections you add. The new password you specify will be applied to all of the servers that are connected to the Administration Center.

By default, the ADMIN_CENTER administrator is locked. For each server connection you add, you can specify whether to unlock the ADMIN_CENTER administrator to enable health monitoring.

Can I run the Administration Center as a Windows service?
Yes. When you install the Administration Center on a Windows system, it is automatically installed as a service.

How can I best optimize performance of the Administration Center?
A V5.3.2 performance and capacity-planning report is available. The information in this report also applies to V5.4 and V5.5 environments. To view the report, go to the following Web site:
http://www.ibm.com/support/docview.wss?uid=swg21193443
The server capacity planner, which is available in the same Technote as the performance and capacity-planning report, also applies to V5.4 and V5.5.

A V6.1 Administration Center performance evaluation report is available. The information in this report also applies to V6.2 and V6.3, except for the web browser levels that are supported and specific Administration Center functions that have changed.. To view the report, go to the following Web site:
http://www.ibm.com/support/docview.wss?uid=swg21389025

How do I back up the Integrated Solutions Console or Tivoli Integrated Portal?
Currently, you must back up the Integrated Solutions Console or Tivoli Integrated Portal root directory to ensure that the credential information stored in its database is protected. If this credential information is lost and cannot be restored, you will have to recreate any server connections and Integrated Solutions Console or Tivoli Integrated Portal user IDs that you created.

How does the Administration Center handle scheduling across time zones?
Any client node or administrative schedules you create will run according to the time used by the Tivoli Storage Manager server. If the Integrated Solutions Console or Tivoli Integrated Portal system or the system running the Web browser is located in a different time zone, you will need to take the time difference into account when creating schedules.

Troubleshooting and additional information

How do I diagnose and resolve Administration Center issues?
Informational messages are provided for most errors that occur in the Administration Center. These messages typically provide a recommended action to help you resolve the error. In some cases, additional information from the server is also provided. If you are unable to resolve an error, see the following Tivoli Storage Manager information centers:

  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

Is there documentation available for using the Administration Center?
Installation information is provided in the following information centers:
  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

On-line help is also available. For context-specific help, click the "?" icon in any work page or portlet. For concept and task help, as well as information about using the Integrated Solutions Console or Tivoli Integrated Portal, click the "Help" link at the upper right corner of the console.

Where can I get the latest Administration Center information?
For the latest information, including known issues, see the Administration Center readme file from the following information centers:

  • V6.3
  • V6.2
  • V6.1
  • V5.5 (This information center also includes information about V5.4 and V5.3.)

Related information

Tivoli Storage Manager V5.5 information center
Tivoli Storage Manager V6.1 information center
Support for new and existing function
Quick paths to performing tasks
Quick paths to creating objects
Administration Center wizards
Hardware and software requirements
Tivoli Storage Manager V6.2 information center
Tivoli Storage Manager V6.3 information center

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

5.4, 5.5, 6.1, 6.2, 6.3

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1193419

Modified date:

2005-06-05

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