Cannot change password when using the Unified Messaging Web interface

Technote (troubleshooting)


Problem(Abstract)

When running a SSI cluster, users might be unable to
change their passwords via Unified Messaging Web interface

Cause

The IMC_PASSWORD custom server must be running on an SSI Server to allow changing of passwords using the Web interface

Resolving the problem

To start the IMC_PASSWORD custom server:

  1. Start the WebSphere Voice Response GUI on the SSI server
  2. Select Operations --> custom servers
  3. Select the IMC_PASSWORD custom server
  4. Click "Start".

To ensure that IMC_PASSWORD always runs on restart set
RunOnServer=yes
in the file $CUR_DIR/ca/ini/IMC_MessageCenter.ini

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Document information


More support for:

Unified Messaging for WebSphere Voice Response
Base

Software version:

4.2

Operating system(s):

AIX

Software edition:

All Editions

Reference #:

1191849

Modified date:

2008-03-05

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