MasterdataObject object error, when connecting to databases with ClearQuest tools

Technote (troubleshooting)


Problem(Abstract)

This technote explains how to resolve an error, "There is a reference to an object that does not exist: Object Type: MasterdataObject". This can occur when connecting to databases with IBM Rational ClearQuest Designer or User Administration tool.

Symptom

Here is the full error message:

An error was detected retrieving information from the ClearQuest database.
There is a reference to an object that does not exist:
Object Type: MasterdataObject
Object: <dbid>
This error was detected at: ClearQuest Core:admasterdatamgr.cpp:2460
Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred.



The error can occur when you perform an activity in a ClearQuest administration tool that connects to the database. Such activities include deleting a database in ClearQuest Designer, or viewing database subscriptions in the User Administration tool.



Cause

The database contains a reference to a user account that no longer exists. This can happen when:

  • There is a communication problem during database activity that prevents that activity from completing successfully. Specifically, database references to the user account are not completely updated or deleted.
  • ClearQuest databases have been restored from backup, but the restoration process is either incomplete or performed incorrectly.

Note: Similar error messages can occur as the result of separately identified defects. See the links in the Related information section of this technote for more information.

Resolving the problem

A workaround for this problem is available. It requires the guidance of a ClearQuest Support Engineer. Contact IBM Rational Support for more information.



BACKING UP FILES

Always make new database back-ups of your schema repository and user databases prior to making schema changes and performing database upgrades. Failure to create back-up copies can limit your ability to recover from a an upgrade failure, design change issues or other unforeseen failures.


Related information

MasterdataObject error in ClearQuest 2003.06.15
MasterdataObject error when using "Add User" button
MasterdataObject error with Cancel button in User Admin

Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest User Administration

Historical Number

137393739

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Document information


More support for:

Rational ClearQuest
Designer - Database Administration

Software version:

7.0, 7.0.1, 7.1, 7.1.1, 7.1.2, 2003.06.00

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1152566

Modified date:

2011-04-13

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