Runtime Error! Abnormal program termination

Technote (troubleshooting)


Problem(Abstract)

This technote explains a possible reason for getting the intermittent error message when you are trying to open IBM® Rational® ClearQuest® native client:

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Microsoft Visual C++ Runtime Library
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Runtime Error!
Program: C:\Program Files\Rational\ClearQuest\clearquest.exe
abnormal program termination

Cause

This error message occurs above when all licenses are in use.

Resolving the problem

Check the Rational License Key Administrator and confirm that ClearQuest is specified as having available licenses.
Note: ClearQuest,Team Unified Process (TUP) and other Suite licenses can also be used with ClearQuest.

To verify if all licenses being in use, have some users log out of ClearQuest and see if you can get in. Refer to technote 1129789 to see which users are logged into Rational ClearQuest.



Related information

Which users are logged in to ClearQuest
ClearQuest closes with a Runtime Error

Historical Number

168076121

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Document information


More support for:

Rational ClearQuest
Licensing

Software version:

7.0, 7.0.0.1, 2002.05.00, 2002.05.20, 2003.06.00, 2003.06.12, 2003.06.13, 2003.06.14, 2003.06.15, 2003.06.16

Operating system(s):

Windows

Reference #:

1146560

Modified date:

2011-06-11

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