IBM Support

MustGather: Read first for WebSphere Application Server

Troubleshooting


Problem

Collect troubleshooting data for problems with IBM WebSphere Application Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.


Resolving The Problem


For assistance in identifying the component causing problems, visit the  Troubleshooting Guide for WebSphere Application Server .
Otherwise, review the information below for relevant MustGather information.

MustGathers and related information for the WebSphere Liberty


MustGathers by component for WebSphere Application Server 


Submitting information to IBM Support

After a PMR is open, you can  submit diagnostic MustGather data to IBM. If using  SR , update the PMR to indicate that data has been sent.

Related information

Related information

Recording your screen to share with IBM Support

Cross reference information
Product Component Platform Version Edition
WebSphere Application Server - Express General AIX, HP-UX, Linux, Solaris, Windows 8.5, 8.0, 7.0, 6.1
Runtimes for Java Technology Java SDK
WebSphere Application Server Liberty Core AIX, Linux, Windows, z/OS All Versions

Document information

More support for: WebSphere Application Server

Component: General

Software version: 7.0, 8.0, 8.5, 8.5.5, 9.0.0.0

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Software edition: Base, Express, Liberty, Network Deployment

Reference #: 1145599

Modified date: 24 January 2019