IBM Support

Using ECuRep to exchange information with IBM Technical Support



IBM Technical Support personnel request that you provide files to assist in troubleshooting a problem. How do you use the ECuRep service to transfer or send files to Support?


ECuRep, an abbreviation for Enhanced Customer Data Repository, is an FTP server used to exchange data between IBM support center personnel and IBM customers.

Information on ECuRep, including steps for posting or mailing files, can be found on the ECuRep Web site at the following address:

Before using ECuRep, please read the Service Use agreement for information about export regulations and confidentiality.




Cross reference information
Product Component Platform Version Edition
IBM Notes Linux, Mac OS, Windows 9.0, 8.5, 8.0
IBM Sametime Not Applicable AIX, i5/OS, IBM i, Linux, Mac OS X, Solaris, Windows 9.0, 8.5, 8.0

Document information

More support for: IBM Domino

Component: Not Applicable

Software version: 8.0, 8.5, 9.0

Operating system(s): AIX, IBM i, Linux, Mac OS, Solaris, Windows, z/OS

Reference #: 1138787

Modified date: 03 July 2018

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