IBM Support

MustGather: Application Client problems connecting to WebSphere Application Server v9.0 and v8.5.5

Troubleshooting


Problem

Collecting data for problems with the IBM WebSphere Application Server client component. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.

Resolving The Problem

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If you already contacted support, continue on to the Application Client MustGather information. Otherwise, click MustGather: Read first for all WebSphere Application Server products .

Application Client specific MustGather information
The following is required troubleshooting information for problems with deploying the many types of application clients supported by WebSphere Application Server.

Required for efficient problem determination
  1. Identify the type of client that is communicating with WebSphere Application Server:
    • ActiveX to EJB Bridge  (Windows only)
    • Applet client
    • launchClient
    • Pluggable application client  (Windows only)
    • Thin application client
  2. Review the detailed system requirements for your particular application client and operating system.
  3. Describe the client; for example, what are you trying to do in the client?
  4. Collect trace information from client startup:
    • If the issue is with the ORB, refer to the section Stand Alone Java Client ORB Trace Instructions in the technote MustGather: Object Request Broker (ORB) for all releases
    • If using launchClient also include:
      -JVMOptions="-CCtrace=*=all -CCtracefile=trace.txt -CCtraceMode=basic"
       
    • If using Thin client also include:
      -DtraceSettingsFile=TraceSettings.properties
      -Djava.util.logging.manager=com.ibm.ws.bootstrap.WsLogManager
      -Djava.util.logging.configureByServer=true
       
      Create a trace properties file by copying the <was_install_root>\properties\TraceSettings.properties file to the same directory as your client application Java archive (JAR) file. Update the trace string as needed in the TraceSettings.properites file.
  5. Follow instructions to send diagnostic information to IBM support .

For a listing of all technotes, downloads, and educational materials specific to the Application Client component, search the WebSphere Application Server support site .

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Document Information

Modified date:
06 February 2019

UID

swg21138435

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