Ordering CICS products and maintenance

Technote (troubleshooting)


Problem(Abstract)

You would like to order a CICS product or maintenance. You want to know what options are available for ordering the product, individual PTFs, and cumulative maintenance for CICS or any of the CICS tools.

Resolving the problem

If you are using VSE, see Order VSE maintenance or How to Buy.

If you need maintenance for the CICS Explorer or the CICS tools plug-ins for the CICS Explorer, see Ordering IBM CICS Explorer maintenance.

Otherwise, select from one of the following options:


Options available to order a CICS product



Options available to order CICS maintenance


For ShopzSeries questions or problems, see the customer service section on the ShopzSeries Web site. If you need assistance after reading the information on the customer service section, contact ShopzSeries support at 1-877-426-2784.

You can no longer order a service only CBPDO. See service only CBPDO replacement services for more information.






Download PTFs using SMP/E Internet Service Retrieval (SMP/E RECEIVE ORDER)

You can use SMP/E Internet Service Retrieval to submit requests for PTFs and HOLDDATA to a remote IBM server and automatically download the packages that result when those requests are fulfilled.


Use the RECEIVE ORDER command to submit an Internet Service Retrieval request to the IBM Automated Delivery Request server.

IBM recommends that you begin to use this function (included in the SMP/E function contained in z/OS V1.7 and higher) to acquire service. Refer to Preparing to use Internet service retrieval of the SMP/E User's Guide for more information. SMP/E Internet Service Retrieval is a replacement for S/390 Service Update Facility (SUF) that was discontinued on January 15, 2006.



Order individual PTFs or a list of PTFs

You can add individual PTFs to a system to fix known problems when you know the PTF numbers. You can also add PTFs when you know the corresponding APAR number. If you do not provide an installed software report, PTFs might be delivered for multiple releases, since an APAR might apply to more than one release of a product. This could increase the size of your order. You can order the PTFs from the ShopzSeries Web site:

  1. Sign in to ShopzSeries
  2. Click on
    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Service
    Select Individual PTFs from the drop-down box for z/OS - Service
    Click on Continue.
  3. Select the radio button for either:
    • Individual PTFs by PTF number
    • Individual PTFs by APAR number
    Click the Continue button
  4. Select the radio button for
    • Do not use a report for this order
    Click on Continue
  5. Enter the PTF numbers or APAR numbers in the box on the Specify order contents page
    Select whether you want to include requisite service or eliminate superseded service
    Click on Continue

  6. Select the media for this order from the drop-down box
    Validate your shipping information
    Click on Continue

  7. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.








Order service for individual or all installed products

You can order service for individual installed FMIDs, individual installed products, or all installed products from the ShopzSeries Web site.


Individual installed FMIDs
Adds predefined collections of PTFs to FMIDs selected from those found in an installed software report. The collections of PTFs are tailored to compliment the service that is already installed for the FMIDs.

Individual installed products (requires SMP/E 3.2)
Adds predefined collections of PTFs to products selected from those found in an installed software report. The collections of PTFs are tailored to compliment the service that is already installed for the products.

All installed products
Adds predefined collections of PTFs to a system to avoid problems which you have not encountered yet.

  1. Sign in to ShopzSeries
  2. Click on
    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Service
    Select All service from the drop-down box for z/OS - Service
    Click on Continue
  3. Select the radio button for either:
    • individual installed FMIDs
    • individual installed products
    • all installed products
    Click the Continue button
  4. Enter the report name and the file name for this order
    Click the Continue button

  5. Select the FMIDs from the list presented (HCI6600, HCI6500, HCI6400, and HCI6300 are the FMIDs for CICS TS V4.1, V3.2, V3.1, and V2.3 respectively)
    Click the Continue button

  6. Select the media for this order from the drop-down box
    Validate your shipping information
    Click the Continue button

  7. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.




Order a Recommended Service Upgrade (RSU)

IBM recommends that you install all RSU PTFs as preventive software maintenance. An RSU is a predefined collection of PTFs identified with a SOURCEID of RSUyymm, where yy indicates the last 2 digits of the year and mm indicates the month. You can order an RSU from the ShopzSeries Web site.
  1. Sign in to ShopzSeries
  2. Click on
    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Service
    Select Recommended (RSU) Service from the drop-down box for z/OS - Service
    Click the Continue button
  3. Select the radio button for:
    • all licensed products
    Click the Continue button
  4. On the Report Installed Software screen click on Continue
    Check the box for CICS
    Use the pull down list under Recommended service from to select the starting level (RSUxxxx)
    Click the Continue button

  5. Select the media for this order from the drop-down box
    Validate your shipping information
    Click on Continue

  6. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.




Order a PUT tape

You can order all service through the latest PUT level, plus all additional service.

All licensed products
Services all of the products licensed to your customer number in one or more SRELs (MVS, DBS, CICS and/or NCP) on your system.

  1. Sign in to ShopzSeries
  2. Click on
    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Service
    Select All service from the drop-down box for z/OS - Service
    Click on Continue
  3. Select the radio button for:
    • all licensed products
    Click on Continue
  4. On the Report Installed Software screen click on Continue
    Check the box for CICS
    Use the pull down list under All service to select the starting level (PUTxxxx)
    Click on Continue

  5. Select the media for this order from the drop-down box
    Validate your shipping information
    Click on Continue

  6. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.



Order an ESO

ESO provides a method of ordering corrective service without having to specify individual PTF numbers. When ordering an ESO you can specify starting and ending service levels.


Call 1-800-879-2755 to order an ESO.

If you want a subscription service, note that ESO no longer provides this option, you will need to use ShopzSeries or Internet Service Retrieval. You can find out more about SMP/E Internet Service Retrieval in Preparing to use Internet service retrieval of the SMP/E User's Guide.
  • Effective March 2006, as previously announced in Software Announcement 205-167, dated July 26, 2005, new ESO and CBPDO (5751-CS8 and 5775-MVS) physical delivery subscriptions will not be accepted.

  • Effective September 2006, as previously announced in Software Announcement 205-167, dated July 26, 2005, existing ESO and CBPDO physical delivery subscriptions will be discontinued. You can use a job scheduling system and SMP/E Internet Service Retrieval to get service at any interval you find convenient, or use the Internet delivery subscription option available in ShopzSeries.


Place an Electronic Subscription Order

For the z/OS and z/OS.e operating environments you can subscribe to receive periodic service for all licensed products in one or more SRELs. You must select at least two months of the year to generate a subscription order.
  1. Sign in to ShopzSeries
  2. Click on
    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Service
    Select Service subscription from the drop-down box for z/OS - Service
    Click the Continue button
  3. Review and specify the basic details or your order
    Click the Continue button

  4. On the Specify order contents screen
    Select the SRELs for which you would like service (CICS)
    Select the months you would like your service orders created
    Select the starting level for your first subscription order
    Click the Continue button

  5. Select the alternate media for this order from the drop-down box
    Validate your shipping information
    Click the Continue button

  6. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.




Order a ServerPac or CBPDO

System replacement (ServerPac)
replaces an entire existing system, or subsystem. These orders are automatically primed with the latest releases of all of the products installed on your system, making it very easy to order a updated system replacement. Your z/OS license entitles you to order this package.


A CBPDO adds individual products on an existing system. These orders initially contain no products and you shop for products from a catalog. Your z/OS license entitles you to order this package.

Effective January 10, 2005, ShopzSeries was enhanced providing Internet delivery of ServerPac (z/OS, DB2, CICS, IMS, WebSphere Application Server, NCP). A ServerPac order must be placed using ShopzSeries for Internet delivery. The integration of ShopzSeries with the ServerPac dialogs provides a seamless experience for ordering and installing your ServerPac orders, while leveraging the automation capabilities of Internet delivery with new SMP/E functions.

  1. Sign in to ShopzSeries
  2. Click on

    • create new software orders for service or products
    Verify your Customer number
    Select the radio button for:
    • z/OS - Products
    From the drop-down box for z/OS - Products, select either:
    • CBPDO
    • ServerPac
    Click the Continue button
  3. On the Specify order basics screen click on Continue

  4. Select hardware systems on which you plan to run the software
    Click the Continue button
  5. Select the radio button for either:

    • Do not use a report for this order
    • Upload a new report for this order
    Click the Continue button
  6. On the Shop for products page, select CICS from the Group pull down
    Choose a language
    Choose a filter and then click on the Show catalog link
    Check the box(es) for the appropriate CICS server, tool or connector
    Click the Continue button

  7. Review your order contents on the Specify order contents page and click the Continue button
  8. Check the appropriate boxes on the Select new licenses page
    Click the Continue button

  9. Select the media for this order
    Enter Special instructions or Delivery schedule as needed
    Click the Continue button

  10. Review the order. At the bottom of the page is a printer icon with a Printable Version link next to it. If you wish to save a copy of this order for future reference, click the Printable Version link. When your review is complete, click on Submit.




Order a ProductPac or SystemPac

CustomPac is a suite of fee based services designed to help you efficiently install, upgrade, and maintain your z/OS system and its related IBM and Independent Software Vendor (ISV) products. You can use either the ProductPac or SystemPac offering for CICS.


Both SystemPacs and ProductPacs are available Worldwide. To place an order, contact your IBM sales representative or your IBM Business Partner (if applicable). In the US, you can also contact IBM Global Services Inside Sales at 888-426-4343 (option 3) or send an email to express@us.ibm.com.

Note that you can order a ProductPac or SystemPac for a product with an end of marketing (EOM) date that has passed. You can do this until the end of support (EOS) date for the product.



Service only CBPDO replacement services

A service only CBPDO could previously be used to add or upgrade individual products to an existing system.


Effective June 2006, as previously announced in Software Announcement 205-167, dated July 26, 2005, Service-Only CBPDO (5751-CS3) orders will no longer be accepted. An improved option for ordering service by SREL, or for all licensed products under the same customer number, will continue to be supported in ShopzSeries:


You can also get service based on what you have installed using SMP/E Internet Service Retrieval, ShopzSeries, or selected fee offerings. You can find out more about SMP/E Internet Service Retrieval in Preparing to use Internet service retrieval of the SMP/E User's Guide.

Note that CBPDO product orders are not affected by this change.


Order VSE maintenance or How to Buy

VSE provides information on ordering maintenance and on How to Buy.

A new preventive service offering is available for VSE - the Recommended Service Level (RSL).

This new service offering fills the gap between VSE Refresh levels and the "High Impact or Pervasive APAR" (HIPER) service provided by using the "Preventive Service Planning" (PSP) buckets. An RSL consists of a list of ALL APAR and PTF numbers, which are available at specific cutoff dates. RSLs are updated more frequently than refreshes and contain ALL available service, not only the HIPER service.

Cross reference information
Segment Product Component Platform Version Edition
Host Transaction Processing CICS Batch Application Control for z/OS Maintenance z/OS 1.1, 1.1.1
Host Transaction Processing CICS Configuration Manager for z/OS Maintenance z/OS 5.1, 2.1, 1.2
Host Transaction Processing CICS Interdependency Analyzer for z/OS Maintenance z/OS 5.1, 3.2, 3.1
Host Transaction Processing CICS Online Transmission Time Optimizer Maintenance z/OS 1.2
Host Transaction Processing CICS Performance Analyzer for z/OS Maintenance z/OS 5.1, 3.2, 3.1, 2.1
Host Transaction Processing CICS VSAM Recovery for z/OS Maintenance z/OS 5.1, 4.3, 4.2
Host Transaction Processing CICS VSAM Transparency for z/OS Maintenance z/OS 1.2, 2.1
Host Transaction Processing IBM Session Manager Maintenance z/OS 3.2, 3.1, 2.2, 2.1
Host Transaction Processing CICS Deployment Assistant for z/OS Maintenance z/OS 5.1, 1.1

Product Alias/Synonym

CICS/TS CICS TS CICS Transaction Server

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Document information


More support for:

CICS Transaction Server
Maintenance

Software version:

1.1.1, 3.1, 3.2, 4.1, 4.2, 5.1

Operating system(s):

z/OS, z/VSE

Reference #:

1049360

Modified date:

2013-03-04

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