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PM99277: TM1 APPLICATIONS ERROR - AXISFAULT RAISED BY COGNOS SDK WHEN ATTEMPTING TO GET USERINFO - ERRORCODE: CMHEADERFAULT

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APAR status

  • Closed as program error.

Error description

  • In a TM1 Applications environment, where CAM security is used
    with multiple TM1 Servers, and after what appears to be some
    sort of timeout....   the pmpsvc.log becomes littered with the
    following error, which is written every second:????2013-10-16
    14:31:14,730 [Thread-11] ERROR (jmxupdate)
    com.ibm.cognos.fpmsvc.util.CAMUtil - Axisfault raised by Cognos
    SDK when attempting to get userInfo - errorCode:
    cmHeaderFault??AxisFault?? faultCode: Client?? faultSubcode: ??
    faultString: CM-REQ-4342 An error occurred with the client.??
    faultActor: ?? faultNode: ?? faultDetail:
    ???{http://developer.cognos.com/schemas/bibus/3/}exception:
    ???????<severity>error</severity>???????<errorCode>cmHeaderFault
    </errorCode>???????<ns1:message>????????<messageString>CM-REQ-41
    59
    Content Manager returned an error in the response header. The
    error &quot;cmAuthenticateFailed CM-CAM-4005 Unable to
    authenticate. Check your security directory server connection
    and confirm the credentials entered at login.&quot; can be found
    in the response SOAP
    header.</messageString>???????</ns1:message>
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Please upgrade to IBM Cognos TM1 10.2 FP1                    *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM99277

  • Reported component name

    TM1 APPLICATION

  • Reported component ID

    5724W49TC

  • Reported release

    A11

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2013-10-16

  • Closed date

    2014-01-06

  • Last modified date

    2014-01-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 APPLICATION

  • Fixed component ID

    5724W49TC

Applicable component levels

  • RA20 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Contributor

Software version: 10.1.1

Reference #: PM99277

Modified date: 06 January 2014