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PM95932: UNABLE TO START UP XCELERATOR MODEL DUE TO CORRUPT FILE - MODEL WILL START IN AN OLDER VERSION OF COGNOS EXPRESS

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APAR status

  • Closed as program error.

Error description

  • Customer upgraded to CX 10.1 and model will not load.????The
    tm1sd starts loading and in task manager it showed CPU activity
    and loaded up to ~4GB, at which point the memory dropped
    drastically and then started climbing, but with no CPU activity
    this time.  It fell back and climbed again (with no CPU
    activity) and then disappeared.????At this point, back in IBM
    Cognos Express Manager Xcelerator has a warning:??Xcelerator
    warning that: A dependency of this product is in an unhealthy
    state: Manager????And Manager is shown as stopped.????The same
    model loads without issue in CX 9.5 or in TM1 10.1x.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to TM1 10.1 RP1 FP2                                  *
    * or Upgrade to IBM Cognos Express 10.2.1 FP1                  *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM95932

  • Reported component name

    CX ARCHITECT

  • Reported component ID

    5724Y13EA

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2013-08-27

  • Closed date

    2013-11-06

  • Last modified date

    2014-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CX ARCHITECT

  • Fixed component ID

    5724Y13EA

Applicable component levels

  • RA10 PSN

       UP



Document information

More support for: Cognos Express
Cognos Express Architect

Software version: 10.1

Reference #: PM95932

Modified date: 23 April 2014