PM92519: STRANGE AND INCONSISTENT ERROR MESSAGE IN ISE LOGS WHEN ATTEMPTING TO LOG IN AS A NON-EXISTENT USER

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • Strange and inconsistent error message seen in the ISE when
    attempting to log in as a non-existent user.  On some servers
    the following error message is seen:
    
    ---ISE,340 -  38f7a8,-P -Rtest2 -I ERROR:Invalid user name.
    
    But on other servers, the ISE logs show this error instead:
    
    ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:ERROR: Exception
    thrown.134,20130626
    ---ISE,4 -  28f398,-P -Rtest1 -I ERROR: Message: Length cannot
    be less than zero.Parameter name: length
    ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Source:  mscorlib
    ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Stack Trace:    at
    System.String.InternalSubStringWithChecks(Int32startIndex, Int32
    length, Boolean fAlwaysCopy)  at
    SPSSMR.DPM.Security.Authentication.UserAuthentication.
    _getDefaultDomainName()  at
    SPSSMR.DPM.Security.Authentication.UserAuthentication.Authentica
    teUser(String sUserName, String sPassword,
    IPropertiescustomAuthProps, String& sNewTicket,
    StringCollection& scUserRoles,String& sCustomerAccountID,
    String& sCustomerAccountName,
    String&sCustomerAccountDisplayName)
    ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Target Site:
    System.String InternalSubStringWithChecks(Int32, Int32,Boolean)
    

Local fix

  • This issue will be addressed in the next Fix Pack. Please refer
    to the Fix Pack schedule at
    http://www-01.ibm.com/support/docview.wss?uid=swg21599157 for
    information on upcoming Fix Packs.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of IBM SPSS Data Collection Interviewer Server         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Strange and inconsistent error message seen in the ISE when  *
    * attempting to log in as a non-existent user.  On some        *
    * servers                                                      *
    * the following error message is seen:                         *
    *                                                              *
    * ---ISE,340 -  38f7a8,-P -Rtest2 -I ERROR:Invalid user name.  *
    *                                                              *
    * But on other servers, the ISE logs show this error instead:  *
    *                                                              *
    * ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:ERROR: Exception      *
    * thrown.134,20130626                                          *
    * ---ISE,4 -  28f398,-P -Rtest1 -I ERROR: Message: Length      *
    * cannot                                                       *
    * be less than zero.Parameter name: length                     *
    * ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Source:  mscorlib     *
    * ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Stack Trace:    at    *
    * System.String.InternalSubStringWithChecks(Int32startIndex,   *
    * Int32                                                        *
    * length, Boolean fAlwaysCopy)  at                             *
    * SPSSMR.DPM.Security.Authentication.UserAuthentication.       *
    * _getDefaultDomainName()  at                                  *
    * SPSSMR.DPM.Security.Authentication.UserAuthentication.Authen *
    * tica                                                         *
    * teUser(String sUserName, String sPassword,                   *
    * IPropertiescustomAuthProps, String& sNewTicket,              *
    * StringCollection& scUserRoles,String& sCustomerAccountID,    *
    * String& sCustomerAccountName,                                *
    * String&sCustomerAccountDisplayName)                          *
    * ---ISE,4 -  28f398,-P -Rtest1 -I ERROR:Target Site:          *
    * System.String InternalSubStringWithChecks(Int32,             *
    * Int32,Boolean)                                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Install IBM SPSS Data Collection 7.0 Fix Pack 1              *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM92519

  • Reported component name

    SPSS SERVER ADM

  • Reported component ID

    5725A77SA

  • Reported release

    700

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-08

  • Closed date

    2013-11-24

  • Last modified date

    2013-11-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

SPSS Data Collection
Server Administrator

Software version:

7.0

Reference #:

PM92519

Modified date:

2013-11-24

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