PM92000: SOME OBJECTS FAIL TO UPGRADE USING THE FSR_OFFICE_UPGRADE_UTIL.EXE

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You can track all active APARs for this component.

APAR status

  • Closed as Permanent restriction.

Error description

  • It appears that after upgrading to 6.6.1.1 or higher, some of
    the CN objects cannot be upgraded using the FSR_Office_Upgrade
    Utility because they throw an "Office Not responding" error when
    attempting to access them.  Please see the attached file for a
    list of objects in the tested reports that fail to upgrade.  To
    observe, obtain and restore the CN database in the fsrdb2 folder
    on GSA.  Upgrade to latest version of FSR and attempt to upgrade
    the objects - certain ones fail. attempting to access the
    objects shows the following error:  Excel Error Data in
    Object:"Consolidated statement of Income" might not be
    refreshed. Details: Office is not responding.  I tested this in
    6.7.2.59 with the same failure.  NOTE: After saving, the objects
    no longer present the error, but the customer does not wish to
    save the objects as there are too many.  Please investigate and
    advise.
    

Local fix

  • Save the object
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Solution:                                                    *
    * The issue happens the moment when COM tries to convert xls   *
    * object to xlsm in upgrade utility. The recommendation is to  *
    * enable Office Compatibility key to prevent object            *
    * conversation as way to resolve the issue with conversion of  *
    * objects.                                                     *
    *                                                              *
    * Note:                                                        *
    * Clarity FSR will review all request for improvements as part *
    * product quality review. However, only those requests that    *
    * have been identified as critical will be address in future   *
    * releases of Clarity FSR.                                     *
    ****************************************************************
    

Problem conclusion

  • No Intent to Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM92000

  • Reported component name

    COGNOS FSR

  • Reported component ID

    5725D3400

  • Reported release

    661

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-06-27

  • Closed date

    2014-08-12

  • Last modified date

    2014-08-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Cognos Financial Statement Reporting

Software version:

6.6.1

Reference #:

PM92000

Modified date:

2014-08-12

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