IBM Support

PM90701: Losing connection to timed out backend session causes URE in Rational Synergy 7.1

Fixes are available

Rational Synergy Fix Pack 5 (7.2.0.5) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Reported in Synergy 7.1.0.6 on Windows client with Solaris
server.

After the Synergy client has sat idle for some time, attempts to
right click and 'Show' the contents of a task folder results in
Unhandled Runtime Exception warning and the client must be
restarted. This is caused by the backend session timing out.
Restarting the client establishes a connection to a new backend
session.

The URE recorded in the synergy.log is:

WARNING: --- BEGIN UNHANDLED EXCEPTION ERROR REPORT ---
An internal error has occurred at <timestamp>
Unhandled runtime exception: java.lang.NullPointerException
Exception Message: null

Stack trace:
java.lang.NullPointerException
 at
com.telelogic.cm.ccm_client.components.FolderTaskPanel$AddedTask
sPanel$3.updateInterface(FolderTaskPanel.java:1026)
 at
com.telelogic.cm.ccm_client.util.threadpool.CcmSwingWorker.done(
CcmSwingWorker.java:215)
 at javax.swing.SwingWorker$5.run(SwingWorker.java:717)
 at
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(SwingWo
rker.java:814)
 at
sun.swing.AccumulativeRunnable.run(AccumulativeRunnable.java:95)
 at
javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerfo
rmed(SwingWorker.java:824)
 at javax.swing.Timer.fireActionPerformed(Timer.java:291)
 at javax.swing.Timer$DoPostEvent.run(Timer.java:221)
 at
java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209
)
 at
java.awt.EventQueue.dispatchEventImpl(EventQueue.java:641)
 at java.awt.EventQueue.access$000(EventQueue.java:84)
 at java.awt.EventQueue$1.run(EventQueue.java:602)
 at java.awt.EventQueue$1.run(EventQueue.java:600)
 at
java.security.AccessController.doPrivileged(AccessController.jav
a:224)
 at
com.ibm.oti.security.CheckedAccessControlContext.securityCheck(C
heckedAccessControlContext.java:30)
 at
sun.misc.JavaSecurityAccessWrapper.doIntersectionPrivilege(JavaS
ecurityAccessWrapper.java:29)
 at
java.awt.EventQueue.dispatchEvent(EventQueue.java:611)
 at
java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatc
hThread.java:269)
 at
java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchTh
read.java:184)
 at
java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatc
hThread.java:174)
 at
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
:169)
 at
java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
:161)
 at
java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

Versions of implicated classes:
   com.telelogic.cm.ccm_client.components.FolderTaskPanel
%full_filespec: FolderTaskPanel.java,21.1.2:java:J#1 %
   com.telelogic.cm.ccm_client.util.threadpool.CcmSwingWorker
%full_filespec: CcmSwingWorker.java,5:java:J#1 %

Release 7.1 3610
Java(TM) SE Runtime Environment 2.4 by IBM Corporation

Build numbers:
 com/telelogic/cm/resource/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/soad/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/longcall/ 7106_Drop1
 com/telelogic/cm/crapi/adapters/ 7106_Drop1
 com/telelogic/cm/jrfc/utils/ unknown
 com/telelogic/cm/internal/objectapi/command/ 7106_Drop1
 com/telelogic/cm/jrfc/activecm/ unknown
 com/telelogic/cm/objectapi/update/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/clientservices/ 7106_Drop1
 com/telelogic/cm/objectapi/soad/ 7106_Drop1
 com/telelogic/cm/util/concurrent/ 7106_Drop1
 com/telelogic/cm/objectapi/ois/command/ 7106_Drop1
 com/telelogic/cm/objectapi/exception/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/helper/ 7106_Drop1
 com/telelogic/cm/objectapi/adapters/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/ois/ 7106_Drop1
 com/telelogic/cm/vm_util/ 7106_Drop1
 com/telelogic/cm/jrfc/types/ unknown
 com/telelogic/cm/shared_client/ 2688
 com/telelogic/cm/internal/objectapi/workarea/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/soad/command/ 7106_Drop1
 com/telelogic/cm/shared_client/acm/ 2688
 com/telelogic/cm/client_util/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/resources/query/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/accutil/ 7106_Drop1
 com/telelogic/cm/jrfc/router/ unknown
 com/telelogic/cm/objectapi/update/command/ 7106_Drop1
 com/telelogic/cm/ccm_cli/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/accenttypes/ois/ 7106_Drop1
 com/telelogic/cm/objectapi/workarea/ 7106_Drop1
 com/telelogic/cm/svm/ 7106_Drop1
 com/telelogic/cm/activecm/ 7106_Drop1
 com/telelogic/cm/archiver/ 2688
 com/telelogic/cm/objectapi/soad/command/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/dbconfig/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/resources/delta/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/resources/ 7106_Drop1
 com/telelogic/cm/objectapi/ 7106_Drop1
 com/telelogic/cm/server/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/error/ 7106_Drop1
 com/telelogic/cm/cvm/ 7106_Drop1
 com/telelogic/cm/service/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/make/ 7106_Drop1
 com/telelogic/cm/svm/types/ 7106_Drop1
 com/telelogic/cm/internal/security/ 7106_Drop1
 com/telelogic/cm/service/spi/ 7106_Drop1
 com/telelogic/cm/objectapi/security/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/ois/command/ 7106_Drop1
 com/telelogic/cm/objectapi/make/ 7106_Drop1
 com/telelogic/cm/objectapi/dcm/ 7106_Drop1
 com/telelogic/cm/util/ 7106_Drop1
 com/telelogic/cm/eventservices/ 7105_001
 com/telelogic/cm/util/io/ 7106_Drop1
 com/telelogic/cm/servicesenv/ 7105_Drop1
 com/telelogic/cm/crapi/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/handlers/ 7106_Drop1
 com/telelogic/cm/objectapi/database/ 7106_Drop1
 com/telelogic/cm/util/event/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/query/ 7106_Drop1
 com/telelogic/cm/objectapi/command/ 7106_Drop1
 com/telelogic/cm/ccm_client/ 7106_Drop1
 com/telelogic/cm/service/util/ 7106_Drop1
 com/telelogic/cm/httpsocket/ 7106_Drop1
 com/telelogic/cm/vm_util/exception/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/ 7106_Drop1
 com/telelogic/cm/objectapi/helper/ 7106_Drop1
 com/telelogic/cm/sessionmgr/ 7106_Drop1
 com/telelogic/cm/objectapi/dcm/command/ 7106_Drop1
 com/telelogic/cm/objectapi/make/command/ 7106_Drop1
 com/telelogic/cm/objectapi/query/ 7106_Drop1
 com/telelogic/cm/objectapi/access/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/warning/ 7106_Drop1
 com/telelogic/cm/internal/users/ 7106_Drop1
 com/telelogic/cm/vm_util/accenttypes/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/service/ 7106_Drop1
 com/telelogic/cm/jrfc/objreg/ unknown
 com/telelogic/cm/objectapi/ois/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/accenttypes/soad/
7106_Drop1
 com/telelogic/cm/shared_client/util/ 2688
 com/telelogic/cm/httpserver/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/accenttypes/ 7106_Drop1
 com/telelogic/cm/internal/objectapi/dcm/ 7106_Drop1
 common 4.2.1
 com/telelogic/cm/jrfc/ unknown
 com/telelogic/cm/internal/crapi/ 7106_Drop1
 com/telelogic/cm/objectapi/oslc/helper/ 7106_Drop1
--- END UNHANDLED EXCEPTION ERROR REPORT ---
{ccm_client.CcmClientExceptionHandler}

Local fix

  • 



Problem summary


    

  • Losing connection to timed out backend session causes URE in
Rational Synergy 7.1

    



Problem conclusion


    

  • Fixed in Rational Synergy 7.2.0.5.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM90701
    • 

  • Reported component name
    TLOGIC SYNERGY
    • 

  • Reported component ID
    5724V66SN
    • 

  • Reported release
    710
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-06-07
    • 

  • Closed date
    2013-10-07
    • 

  • Last modified date
    2013-10-07
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TLOGIC SYNERGY
    • 

  • Fixed component ID
    5724V66SN
    • 



Applicable component levels


    

  • R720  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 December 2020
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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