APAR status
Closed as program error.
Error description
Problem description When the CCM Custom Report Server URL property is set to a proxy server fronting the RRDI report server, invoking the Reports ? Perform Additional Reporting Tasks will fail. This issue does not occur in QM or RM. How to reproduce RRDI is setup with a proxy server Go to CCM web UI ? report ? perform additional reporting tasks The application is trying to access https://reverseproxy:port/reporting This URL is throwing an error. What should be: The application should access RRDI with the following URL: https://reverseproxy/reporting/ What is: The application has stripped off the trailing slash in the Report Server URL property and therefore the URL gets wrong. Possible work around: Edit the proxy configuration file like ProxyPass /reporting/ https://reportserver:port/reporting ?Location /reporting/? AllowOverride None ProxyPassReverse /reporting/ ?/Location? For further information see Work Item: https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.Wo rkItem/268124
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** When the CCM Custom Report Server URL property is set to a proxy server fronting the RRDI report server, invoking the Reports ? Perform Additional Reporting Tasks will fail. This is because the trailing slash in the Report Server URL property is being stripped off. This issue does not occur in QM or RM. CCM Reporting should just use the user specified Report Server URL property. It could be any of the following: 1. http://reportserver:9081/reporting 2. http://reportserver:9081/reporting/ 3. http://reportserver:9081/reporting/servlet/dispatch 4. https://reportserver:9083/reporting 5. https://reportserver:9083/reporting/ 6. https://reportserver:9083/reporting/servlet/dispatch 7. http://reverseproxy/reporting 8. http://reverseproxy/reporting/ 9. http://reverseproxy/reporting/servlet/dispatch 10. https://reverseproxy/reporting 11. https://reverseproxy/reporting/ 12. https://reverseproxy/reporting/servlet/dispatch
Problem conclusion
Unable to use a proxy server for the RRDI report server
Temporary fix
Comments
APAR Information
APAR number
PM90609
Reported component name
RATL TEAM CONCE
Reported component ID
5724V0400
Reported release
301
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-07
Closed date
2013-09-09
Last modified date
2013-09-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RATL TEAM CONCE
Fixed component ID
5724V0400
Applicable component levels
R301 PSN
UP
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Document Information
Modified date:
09 September 2013