APAR status
Closed as program error.
Error description
Dashboards for CCM and RM no longer load and the following error occurs: Query timed out while waiting for index to update. Please verify that the indexing service is running properly and has finished indexing, and try again. The same error is found in the logs. Overall system performance is also poor, for example, the login seems to take very long. /jts/indexing and /ccm1/indexing show a backlog of 0 for all indexes except for the queryIndexer on the Jazz Team Server (JTS) which has a backlog of 1 and a remainingTime of 11 and searchIndexer which has a backlog of 1 and a remainingTime of 14. Review the following work item on jazz.net for further details: https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.Wo rkItem/260564
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Error 500: IDashboardRestService: Query timed out while waiting for index to update
Problem conclusion
The issue was that one change notifier was used for all applications. This would cause the following scenario to fail: 1. An rm resource started to be created 2. A dashboard resource was created at the same time 3. Since an rm resource was still being created, the dashboard resource could not be notified 4. The rm resource creation completed 5. The rm resource was notified 6. The dashboard resource remained in pending state The fix consists in having one change notifier per application. This is the correct approach since there is one indexer per application.
Temporary fix
Comments
APAR Information
APAR number
PM89015
Reported component name
RATL TEAM CONCE
Reported component ID
5724V0400
Reported release
401
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-14
Closed date
2013-08-07
Last modified date
2014-05-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RATL TEAM CONCE
Fixed component ID
5724V0400
Applicable component levels
R401 PSN
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCP65","label":"Rational Team Concert"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.0.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
27 May 2014