PM88839: SAFENET LICENSE MANAGER DOES NOT RELEASE AMOS 21 LICENSE WHEN BOTH ARE INSTALLED ON THE SAME MACHINE

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APAR status

  • Closed as fixed if next.

Error description

  • If IBM SPSS Amos 21 (GA and FP1) and the Safenet Sentinel
    License Manager 8.5 (IBM SPSS Concurrent License tool 9.5) are
    installed on the same machine, the License Manager (LM) does not
    release the Amos license once the program has been closed.
    
    The LM Admin tool still shows one license in use. If customer
    has access to only one license, restarting Amos Graphics 21 will
    result in "Error 1, 18" and Amos Graphics will shut down.
    
    Waiting the standard time-out duration of 300 seconds (5
    minutes) will result in the license being made available again.
    Restarting the Sentinel RMS LM service will also make the
    license available for distribution.
    
    Sentinel log shows the following:
    2 0 NDA3Mg== Sun May 12 20:09:30 2013  1368407370 9005 v210 0 1
    0 user host 8.5.0.0021 1 - - - - - - 0 - - - Nw== 841129
    MTI3MDE0NQ==
    2 0 NDA3Mg== Sun May 12 20:12:04 2013  1368407524 9005 v210 1 1
    0 user host 8.5.0.0021 1 - - - - - - 0 - - - OA== 1992971
    MjgzNDEwMA==
    2 0 NDA3Mg== Sun May 12 20:12:55 2013  1368407575 9005 v210 2 0
    205 user host 8.5.0.0021 1 - - - - - - 0 - - - OQ== 901985
    Mjg5NDk1Ng==
    
    If Amos Client and the Sentinel LM are installed on different
    machines, this problem is not present. Statistics Client 21 GA
    and FP1 does not exhibit this behaviour as once the application
    is closed, the license is made available immediately on the LM.
    
    Amos should behave in the same manner as Statistics and its
    license should be available as soon as the application is
    closed.
    

Local fix

  • This issue has been reported to the IBM SPSS Amos development
    team and is addressed in release IBM SPSS Amos 22.
    Workaround for release AMOS 21 is to install the Sentinel
    License Manager on a different machine than IBM SPSS Amos 21.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users working with AMOS 21 and License manager on the same   *
    * machine                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * SAFENET LICENSE MANAGER DOES NOT RELEASE AMOS 21 LICENSE     *
    * WHEN BOTH ARE INSTALLED ON THE SAME MACHINE                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to release IBM SPSS AMOS 22                          *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM88839

  • Reported component name

    SPSS AMOS

  • Reported component ID

    5725A60AM

  • Reported release

    L00

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-12

  • Closed date

    2013-09-09

  • Last modified date

    2013-09-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RM00 PSN

       UP

  • RM00 PSY

       UP



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Document information


More support for:

SPSS Amos

Software version:

21.0

Reference #:

PM88839

Modified date:

2013-09-09

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