PM87954: Error while attaching screen capture in RQM 4.0.2, Reason: Internal Server Error (500)

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Error while attaching screen capture, Reason: Internal Server
    Error (500)
    
    RQM workItem:
    https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manage
    r#action=com.ibm.team.workitem.viewWorkItem&id=83351
    
    Steps to reproduce
    1.Login to RQM project area, under any test artifact (Test Plan
    , Test Case and Test Suite), click on rich text editor section
    
    2. Click on Newly added feature 'Capture Screenshot' , it throws
    warning that 'name of the site does not match'. After continue
    running  capturing window pops up.  Able to capture  the
    screenshot but when click on option 'Insert in the Editor' its
    throwing the message 'Reason: Internal Server Error (500)'.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Error while attaching screen capture.
    

Problem conclusion

  • Fixed in 4.0.3
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM87954

  • Reported component name

    RATL QUALITY MG

  • Reported component ID

    5724V1000

  • Reported release

    401

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-26

  • Closed date

    2013-06-10

  • Last modified date

    2013-06-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL QUALITY MG

  • Fixed component ID

    5724V1000

Applicable component levels

  • R401 PSN

       UP



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Document information


More support for:

Rational Quality Manager

Software version:

4.0.1

Reference #:

PM87954

Modified date:

2013-06-10

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