PM87954: Error while attaching screen capture in RQM 4.0.2, Reason: Internal Server Error (500)

Rational Quality Manager 4.0.6
Rational Quality Manager 4.0.7
Rational Quality Manager 4.0.3

APAR status

• Closed as program error.

Error description

• Error while attaching screen capture, Reason: Internal Server
  Error (500)
  
  RQM workItem:
  https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manage
  r#action=com.ibm.team.workitem.viewWorkItem&id=83351
  
  Steps to reproduce
  1.Login to RQM project area, under any test artifact (Test Plan
  , Test Case and Test Suite), click on rich text editor section
  
  2. Click on Newly added feature 'Capture Screenshot' , it throws
  warning that 'name of the site does not match'. After continue
  running  capturing window pops up.  Able to capture  the
  screenshot but when click on option 'Insert in the Editor' its
  throwing the message 'Reason: Internal Server Error (500)'.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  Error while attaching screen capture.
  

Problem conclusion

• Fixed in 4.0.3
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL QUALITY MG

• Fixed component ID

  5724V1000

Applicable component levels

• R401 PSN

     UP