PM87092: IE 9 srollbars are disabled on CQ Web 8.0.0.6 child windows

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APAR status

  • Closed as program error.

Error description

  • Scrollbars on CQ Web 8.0.0.6 child / popup windows are not
    working properly in Internet Explorer 9.
    The bars cannot be pulled in vertical or horizontal direction to
    scroll through text or items.
    It is possible to scroll by clicking next to (or above/under)
    the bar or by clicking the arrows at the bars ends. (still,
    holding arrows down doesn't scroll)
    If the popup window is a list of items, you can scroll after
    selecting an item by using the arrow keys on the keyboard to go
    up or down.
    
    Problem was reproduced with IE 9.0.8112.16421 and CQ Web
    8.0.0.06.00_2013A.D130307
    
    IE 9 does not show the problem when connecting to CQ Web
    7.1.2.4.
    IE 7 (tested with version: 7.0.5730.13) is ok to CQ 8.0.0.6
    Firefox works fine connecting to 8.0.0.6
    
    
    To reproduce:
    A - Open the Site Administration ? License Monitoring
     If needed, resize the window for the bar to appear
    or
    B - On SAMPL db modify a Defect record ? Customer field, press
    Add
     'Search and Select Records' box shows the inactive scrollbars
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Web scrollbars on child popup windows are not     *
    * working properly when using Internet Explorer 9.  The        *
    * scrollbars cannot be pulled in a vertical or horizontal      *
    * direction to scroll through text or items in the child       *
    * window.                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.12 and 8.0.1.5.
    ClearQuest Web scrollbars on child popup windows now function
    properly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM87092

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-16

  • Closed date

    2014-09-19

  • Last modified date

    2014-09-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSY

       UP

  • R801 PSY

       UP



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Document information


More support for:

Rational ClearQuest

Software version:

8.0.0.0

Reference #:

PM87092

Modified date:

2014-09-19

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