PM86720: Scrolling through reference_list records on a record form is very slow using the mouse wheel on Firefox, but not IE

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APAR status

  • Closed as program error.

Error description

  • On Firefox ESR v. 17.0.5, ?the scrolling through reference_list
    records on a record form is very slow using the mouse wheel.
    
    Steps to reproduce:
    1- On CQWeb client with SAMPL DefectTracking schema; add to a
    Defect record a number of Customer records to allow the
    horizontal bar to appear.
    2- Save the Defect record.
    3- Go to the tab: Customer and scroll down the list with mouse
    wheel.
    Expected behavior; scrolling in normal speed.
    Observed behavior; scrolling is very slow.
    
    This behavior does not occur on IE browser or CQ thick clients!
    Problem does not occur on pre-FF version 17.0.5
    
    Current workaround is to run the Firefox browser in the IE mode.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When using ClearQuest Web with a FireFox browser, scrolling
    through reference_list fields on a record form is very slow
    if you are using the mouse wheel.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM86720

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-10

  • Closed date

    2013-06-27

  • Last modified date

    2013-06-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSN

       UP



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Document information


More support for:

Rational ClearQuest

Software version:

8.0.0.0

Reference #:

PM86720

Modified date:

2013-06-27

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