PM86562: Opening CQ Web workspace query folder with many entries from any version of IE web browser times out

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When using IBM Rational ClearQuest (CQ) Web within the Microsoft
    Internet Explorer (IE) web browser, a hang or lag may occur when
    initially attempting to expand the Public Queries, or any
    workspace directory that contains a large quantity of workspace
    objects.
    
    Eventually, following the hang, IE will have a pop-up pertaining
    to a 'long running' script.  If you click Yes to keep running
    the script then the folder contents will be loaded.
    
    Workaround:
    This behavior is not seen in Firefox web browser.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    ClearQuest Web on Internet Explorer may take a long time to
    display a workspace folder if there are many folders and
    queries in it.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.12 and 8.0.1.1.
    
    Opening ClearQuest Web workspace folders now takes about as long
     using Internet Explorer as FireFox.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM86562

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-08

  • Closed date

    2013-09-24

  • Last modified date

    2014-09-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSN

       UP



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Document information


More support for:

Rational ClearQuest

Software version:

8.0.0.0

Reference #:

PM86562

Modified date:

2014-09-17

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