PM85167: Clicking on 'All Active Releases' causes the java client to crash in Rational Synergy

Rational Synergy Interim Fix 1 for 7.1.0.7
Rational Synergy Fix Pack 5 (7.2.0.5) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 3 for 7.1.0.7
Rational Synergy Interim Fix 4 for 7.1.0.7
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Interim Fix 5 for 7.1.0.7
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• Abstract:
  Attempts to display 'All Active Releases' results in a client
  crash and the synergy.log contains 'Unhandled runtime exception:
  java.lang.StackOverflowError' in IBM Rational Synergy.
  
  
  
  SYMPTOM:
  The problem only occurs for some users. Most users may not see
  the issue.
  
  The java client will crash and the synergy.log file on the
  client will have the following errors:
  
  2013-03-08T12:57:35.968+0100 WARNING: --- BEGIN UNHANDLED
  EXCEPTION ERROR REPORT ---
  An internal error has occurred at Fri Mar 08 12:57:35 CET 2013
  Unhandled runtime exception: java.lang.StackOverflowError
  Exception Message: null
  
  Stack trace:
  java.lang.StackOverflowError
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
  nager.getGroupNode(ExplorerModel.java:2682)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
  nager.getGroupNode(ExplorerModel.java:2691)
  .........
  (Repeated 2721 times)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
  nager.access$200(ExplorerModel.java:2480)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.addExpl
  orerTreeNode(ExplorerModel.java:705)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.access$
  1100(ExplorerModel.java:59)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
  de.reshowQueryResults(ExplorerModel.java:1711)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
  de.access$700(ExplorerModel.java:1410)
   at
  com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
  de$1$1.run(ExplorerModel.java:1498)
   at
  java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209
  )
   at
  java.awt.EventQueue.dispatchEventImpl(EventQueue.java:641)
   at java.awt.EventQueue.access$000(EventQueue.java:84)
   at java.awt.EventQueue$1.run(EventQueue.java:602)
   at java.awt.EventQueue$1.run(EventQueue.java:600)
   at
  java.security.AccessController.doPrivileged(AccessController.jav
  a:224)
   at
  com.ibm.oti.security.CheckedAccessControlContext.securityCheck(C
  heckedAccessControlContext.java:30)
   at
  sun.misc.JavaSecurityAccessWrapper.doIntersectionPrivilege(JavaS
  ecurityAccessWrapper.java:29)
   at
  java.awt.EventQueue.dispatchEvent(EventQueue.java:611)
   at
  java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatc
  hThread.java:269)
   at
  java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchTh
  read.java:184)
   at
  java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatc
  hThread.java:174)
   at
  java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
  :169)
   at
  java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
  :161)
   at
  java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
  
  Versions of implicated classes:
     com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel
  %full_filespec: ExplorerModel.java,85:java:J#1 %
  
  Release 7.1 3539
  Java(TM) SE Runtime Environment 2.4 by IBM Corporation
  
  Build numbers:
   com/telelogic/cm/resource/ 7106_Drop1
  ......
  com/telelogic/cm/objectapi/oslc/helper/ 7106_Drop1
  --- END UNHANDLED EXCEPTION ERROR REPORT ---
  {ccm_client.CcmClientExceptionHandler}
  error_description:
  
  CAUSE:
  The problem is caused by a defect and when the active releases
  saved query groups results by 'component'.
  
  WORKAROUND:
  To work around the problem.
  1. Stop the client session
  2. Edit the ccm.user.properties file on the client
  3. Remove the key user.explorer.release.queries.<databasename>
  3. Save the file
  4. Restart your client and click on 'All Active Releases'
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Clicking on 'All Active Releases' causes the java client to
  crash in Rational Synergy.
  

Problem conclusion

• Fixed in Rational Synergy 7.1.0.7 iFix001
  http://www.ibm.com/support/docview.wss?uid=swg24034801
  

Temporary fix

Comments

• -NA-
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP