PM85167: Clicking on 'All Active Releases' causes the java client to crash in Rational Synergy

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Abstract:
    Attempts to display 'All Active Releases' results in a client
    crash and the synergy.log contains 'Unhandled runtime exception:
    java.lang.StackOverflowError' in IBM Rational Synergy.
    
    
    
    SYMPTOM:
    The problem only occurs for some users. Most users may not see
    the issue.
    
    The java client will crash and the synergy.log file on the
    client will have the following errors:
    
    2013-03-08T12:57:35.968+0100 WARNING: --- BEGIN UNHANDLED
    EXCEPTION ERROR REPORT ---
    An internal error has occurred at Fri Mar 08 12:57:35 CET 2013
    Unhandled runtime exception: java.lang.StackOverflowError
    Exception Message: null
    
    Stack trace:
    java.lang.StackOverflowError
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
    nager.getGroupNode(ExplorerModel.java:2682)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
    nager.getGroupNode(ExplorerModel.java:2691)
    .........
    (Repeated 2721 times)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa
    nager.access$200(ExplorerModel.java:2480)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.addExpl
    orerTreeNode(ExplorerModel.java:705)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.access$
    1100(ExplorerModel.java:59)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
    de.reshowQueryResults(ExplorerModel.java:1711)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
    de.access$700(ExplorerModel.java:1410)
     at
    com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo
    de$1$1.run(ExplorerModel.java:1498)
     at
    java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209
    )
     at
    java.awt.EventQueue.dispatchEventImpl(EventQueue.java:641)
     at java.awt.EventQueue.access$000(EventQueue.java:84)
     at java.awt.EventQueue$1.run(EventQueue.java:602)
     at java.awt.EventQueue$1.run(EventQueue.java:600)
     at
    java.security.AccessController.doPrivileged(AccessController.jav
    a:224)
     at
    com.ibm.oti.security.CheckedAccessControlContext.securityCheck(C
    heckedAccessControlContext.java:30)
     at
    sun.misc.JavaSecurityAccessWrapper.doIntersectionPrivilege(JavaS
    ecurityAccessWrapper.java:29)
     at
    java.awt.EventQueue.dispatchEvent(EventQueue.java:611)
     at
    java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatc
    hThread.java:269)
     at
    java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchTh
    read.java:184)
     at
    java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatc
    hThread.java:174)
     at
    java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
    :169)
     at
    java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
    :161)
     at
    java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
    
    Versions of implicated classes:
       com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel
    %full_filespec: ExplorerModel.java,85:java:J#1 %
    
    Release 7.1 3539
    Java(TM) SE Runtime Environment 2.4 by IBM Corporation
    
    Build numbers:
     com/telelogic/cm/resource/ 7106_Drop1
    ......
    com/telelogic/cm/objectapi/oslc/helper/ 7106_Drop1
    --- END UNHANDLED EXCEPTION ERROR REPORT ---
    {ccm_client.CcmClientExceptionHandler}
    error_description:
    
    CAUSE:
    The problem is caused by a defect and when the active releases
    saved query groups results by 'component'.
    
    WORKAROUND:
    To work around the problem.
    1. Stop the client session
    2. Edit the ccm.user.properties file on the client
    3. Remove the key user.explorer.release.queries.<databasename>
    3. Save the file
    4. Restart your client and click on 'All Active Releases'
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Clicking on 'All Active Releases' causes the java client to
    crash in Rational Synergy.
    

Problem conclusion

Temporary fix

Comments

  • -NA-
    

APAR Information

  • APAR number

    PM85167

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-20

  • Closed date

    2013-06-14

  • Last modified date

    2013-06-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R710 PSN

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.1

Reference #:

PM85167

Modified date:

2013-06-18

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