PM85029: STATISTICS CLIENT FAILS TO OBTAIN A LICENSE ~50% OF THE TIME OVER VPN
Closed as Vendor Solution.
You are a large organization with Statistics clients deployed all over the world and your cetnral License Manager locatedc in the U.S. Your client s connect to the license manager over VPN and for some clients (mostly in Asia) your clients take an overly long time to obtain a license or fail outright. After much digging, you are able to resolve the issue yourself by turning off the "UDP Checksum Offload" setting in the driver settings for your NIC. The remaining question to ponder is why this setting should make any difference to SPSS Statistics (or the underlying SafeNet licensing technology).
This is a network issue at the customer site and according to Safenet. There is nothing we can do . It was specific to teh NICs installed to these clients and their "UDP Checksum Offload" setting. Essentially these NICs were underpowered and timing out.
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