PM84413: Installing Synergy 7.2.0.3 causes Eclipse Integration w/Synergy to stop working

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APAR status

  • Closed as program error.

Error description

  • After upgrading from Synergy 7.2 to Synergy 7.2.0.3, the RTC
    integration
    has stopped working. When creating or starting a connection, the
    
    connection appears to start, then issues message
    java.lang.NoSuchMethodException:
    com.telelogic.cm.internal.objectapi.clientservices.utils.Databas
    eUtilsCl
    
    ientServices.getSystemFileFilters(com.telelogic.cm.objectapi.Cli
    entSessi
    
    onContext)
    No Synergy functions are available in the integration - unable
    to browse
    projects, view change requests or tasks.
    
    Synergy 7.2.0.3 on Windows 7 64 bit
    IBM JRE 1.6 ibm-java-ws-sdk-pwi3260sr4ifx per installation
    instructions
    RTC 4.0.1 eclipse client 32 bit
    Synergy and RTC servers running on RHEL 5.5
    

Local fix

Problem summary

  • "IBM Rational© Synergy for Team Concert Interface 1.1" was
    re-packaged with "IBM Rational Synergy for Eclipse Interface
    version 7.2.0.2 iFix00
    
    Note added by Adityanarayan Vaidya
    (indadva) on 2013/03/08 11:41:32
    "IBM Rational© Synergy for Team Concert Interface 1.1" will be
    re-packaged with "IBM Rational Synergy for Eclipse Interface
    version 7.2.0.2 iFix001" and will be made available as an iFix.
    Currently we are working towards the repackaging. You can close
    this escalation and raise an a CR/APAR for the same.
    1"
    

Problem conclusion

  • Test fix given
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM84413

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-08

  • Closed date

    2013-10-03

  • Last modified date

    2013-10-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R720 PSY

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.2

Reference #:

PM84413

Modified date:

2013-10-03

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