PM83562: Log collector missing logs when timezone on client machine is different, actions not logged

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APAR status

  • Closed as user error.

Error description

  • when clicking the download logs link only the job properties,
    iteration and scan log are pulled (from the db), the item and
    traffic
    log from the agent is not pulled
    
    all jobs in the instance
    
    
    
    Issue appears to be tied to if the agent server is on a
    different
    timezone than where the logs are pulled from it won't work.
    Also
    logcollector is not writing to log.txt
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • Time zones for Database server and Client machine need to
    match so that logs are created properly.
    

APAR Information

  • APAR number

    PM83562

  • Reported component name

    SEC APPSCAN ENT

  • Reported component ID

    5724T5200

  • Reported release

    850

  • Status

    CLOSED USE

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-25

  • Closed date

    2013-04-23

  • Last modified date

    2013-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

IBM Security AppScan Enterprise

Software version:

8.5

Reference #:

PM83562

Modified date:

2013-04-23

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