PM81596: CQ Web: Log out of restricted user takes much more time than the log out of a normal user

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The log out of a restricted user takes 30 - 60 seconds compared
    to 1 - 2 seconds for the log out of a normal user.
    
    When the log out button gets pressed twice or more times (as
    users start to do after some seconds) error messages pop up (see
    attached file).
    
    After quite some time the log out  succeeds.
    
    The log out of a restricted user should take no more time than
    the log out of a normal user.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    It takes longer to log out of ClearQuest Web as a restricted
    user than it does as a normal user.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.8 and 8.0.1.1.
    
    Logging out of ClearQuest Web now takes the same amount of
    time for both a restricted and a normal user.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM81596

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-29

  • Closed date

    2013-09-24

  • Last modified date

    2013-09-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSN

       UP



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Document information


More support for:

Rational ClearQuest

Software version:

8.0.0.0

Reference #:

PM81596

Modified date:

2013-09-24

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