APAR status
Closed as Permanent restriction.
Error description
Configuration: ------------- Environment = 64 bit, Microsoft Windows 7 (R) Tool = IBM Rational System Architect (R) Version = 11.4.2 Description: ----------- With the Guidebook open, attempts to move a Toolbar to or from a third Toolbar row, causes IBM Rational System Architect to hang. This issue is known to occur in three scenarios. Scenario #1: Move, for example, the Search Toolbar down to the third Toolbar row. Scenario #2: Move any Toolbar from the third Toolbar row up to any other Toolbar row. Scenario #3: Create a new Toolbar (on the third Toolbar row) and move it up to any other Toolbar row. Impact: ------ This is unexpected behaviour and you have to terminate IBM Rational System Architect using Microsoft Windows Task Manager. This results in two impacts. Impact #1: Potential loss of data. Impact #2: Toolbar changes are not saved. Steps to Reproduce, for each scenario: ------------------------------------- 1) Start IBM Rational System Architect 2) Open any encyclopedia 3) Ensure that the Guidebook is open (File | Show Welcome Guide) 4) Ensure you have three Toolbar rows, if not, then Right Click on a Toolbar and Select Customise, then add existing Toolbars until you have three Toolbar rows. 5) Perform the step in any of the three Scenarios. Scenario #1: Move, for example, the Search Toolbar down to the third Toolbar row. Scenario #2: Move any Toolbar from the third Toolbar row up to any other Toolbar row. Scenario #3: Create a new Toolbar (on the third Toolbar row) and move it up to any other Toolbar row. 6) Notice, IBM Rational System Architect is hung. Expected Result: --------------- Ability to move any Toolbar successfully to or from a third Toolbar row. Actual Result: ------------- IBM Rational System Architect is hung. WORKAROUND: Close the Guidebook before you move a Toolbar.
Local fix
Problem summary
With the Guidebook open, attempts to move a Toolbar to or from a third Toolbar row, causes IBM Rational System Architect to hang.
Problem conclusion
Third party code issue. Will not fix. Workaround available.
Temporary fix
Comments
APAR Information
APAR number
PM81002
Reported component name
TLOGIC SYS ARCH
Reported component ID
5724V68SA
Reported release
B42
Status
CLOSED PRS
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-01-21
Closed date
2014-07-07
Last modified date
2014-07-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS6RBX","label":"Rational System Architect"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.4.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
07 July 2014