PM81002: Move a Toolbar while the Guidebook is open results in Rational System Architect hang

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APAR status

  • Closed as Permanent restriction.

Error description

  • Configuration:
    -------------
    Environment = 64 bit, Microsoft Windows 7 (R)
    Tool = IBM Rational System Architect (R)
    Version = 11.4.2
    
    Description:
    -----------
    With the Guidebook open, attempts to move a Toolbar to or from a
    third Toolbar row, causes IBM Rational System Architect to hang.
    This issue is known to occur in three scenarios.
    Scenario #1:
          Move, for example, the Search Toolbar down to the
          third Toolbar row.
    Scenario #2:
          Move any Toolbar from the third Toolbar row up to any
          other Toolbar row.
    Scenario #3:
          Create a new Toolbar (on the third Toolbar row)
          and move it up to any other Toolbar row.
    
    Impact:
    ------
    This is unexpected behaviour and you have to terminate IBM
    Rational System Architect using Microsoft Windows Task Manager.
    This results in two impacts.
    Impact #1: Potential loss of data.
    Impact #2: Toolbar changes are not saved.
    
    Steps to Reproduce, for each scenario:
    -------------------------------------
    1) Start IBM Rational System Architect
    2) Open any encyclopedia
    3) Ensure that the Guidebook is open (File | Show Welcome Guide)
    4) Ensure you have three Toolbar rows, if not, then
       Right Click on a Toolbar and Select Customise,
       then add existing Toolbars until you have three
       Toolbar rows.
    5) Perform the step in any of the three Scenarios.
    Scenario #1:
          Move, for example, the Search Toolbar down to the
          third Toolbar row.
    Scenario #2:
          Move any Toolbar from the third Toolbar row up to any
          other Toolbar row.
    Scenario #3:
          Create a new Toolbar (on the third Toolbar row)
          and move it up to any other Toolbar row.
    6) Notice, IBM Rational System Architect is hung.
    
    Expected Result:
    ---------------
    Ability to move any Toolbar successfully to or from a third
    Toolbar row.
    
    Actual Result:
    -------------
    IBM Rational System Architect is hung.
    
    
    WORKAROUND:
    Close the Guidebook before you move a Toolbar.
    

Local fix

Problem summary

  • With the Guidebook open, attempts to move a Toolbar to or from
    a third Toolbar row, causes IBM Rational System Architect to
    hang.
    

Problem conclusion

  • Third party code issue. Will not fix. Workaround available.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM81002

  • Reported component name

    TLOGIC SYS ARCH

  • Reported component ID

    5724V68SA

  • Reported release

    B42

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-21

  • Closed date

    2014-07-07

  • Last modified date

    2014-07-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Rational System Architect

Software version:

11.4.2

Reference #:

PM81002

Modified date:

2014-07-07

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