PM80764: CLEARQUEST FULL-TEXT SEARCH BATCH AND UPDATE MODE RECORD EXTRACTORS FAIL TO HANDLE CERTAIN CHARACTERS

Rational ClearQuest Fix Pack 06 (8.0.0.6) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Certain characters such as the vertical bar '|' cause IBM
  Rational ClearQuest Full-Text Search batch and update mode
  record extractor capabilities to fail when processing records
  with such characters.
  
  Workaround is limited at this time, you must remove these
  offending characters reported by the Solr WebSphere Application
  Server (WAS) profile's SystemOut.log file.
  
  Example error in SystemOut.log is:
  [?date?] 00000016 SolrCore      E
  org.apache.solr.common.SolrException log
  org.apache.solr.common.SolrException: Character reference '?#2;'
  is an invalid XML character.
  (...)
  Caused by: javax.xml.stream.XMLStreamException: Character
  reference '?#2;' is an invalid XML character.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  The ClearQuest Full-Text Search Batch and Update mode record
  extractor fails to handle certain characters.  Here's an
  example of the error: " javax.xml.stream.XMLStreamException:
  Character reference "?#2;" is an invalid XML character."
  You will also run into this same error if you try to upgrade
  an existing deployment from Solr 1.2.0 to 3.6.1 using the
  full-text search administrator command "--upgrade_solr_app".
  
  
   NOTE - This is only a problem with CQ FTS 8.0.0.5.
  

Problem conclusion

• A fix is available in ClearQuest 8.0.0.6.
  
  The ClearQuest Full-Text Search record-extraction component
  was fixed to handle these characters.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R800 PSN

     UP