PM78443: AFTER SUCCESSFULLY CHECKING OUT A COMMUTE LICENSE, STARTING AMOS GRAPHICS WILL RESULT IN 'LICENSES ARE ALREADY IN USE' ERROR

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APAR status

  • Closed as program error.

Error description

  • After successfully checking out a commuter license via the
    Commute Utility and disconnecting from the local network,
    starting the IBM SPSS Amos 21 program will result in the
    following error:
    "All the available licenses for Amos are already in use."
    
    Pressing the 'OK' button will close Amos Graphics and the
    end-user cannot proceed in using our program.
    Checking out a license should allow the end-user to use Amos
    after disconnecting from the local network.
    
    Issue occurs on WinXP 32-bit and Win Vista/7 32 & 64 bit.
    Issue occurs when logged in as an Admin user or Standard user.
    

Local fix

  • This has been reported to IBM SPSS Amos development for
    investigation. This issue will be addressed in the next Fix
    Pack. Please refer to the Fix Pack schedule at
    http://www-01.ibm.com/support/docview.wss?uid=swg21599157 for
    information on upcoming Fix Packs.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * This affects all users of IBM SPSS Amos.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * AFTER SUCCESSFULLY CHECKING OUT A COMMUTE LICENSE, STARTING  *
    * AMOS                                                         *
    * GRAPHICS WILL RESULT IN 'LICENSES ARE ALREADY IN USE' ERROR  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Please upgrade to IBM SPSS Amos 21 Fix Pack 1.               *
    ****************************************************************
    

Problem conclusion

  • This issue has been addressed in IBM SPSS Amos 21 Fix Pack 1 and
    future releases.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM78443

  • Reported component name

    SPSS AMOS

  • Reported component ID

    5725A60AM

  • Reported release

    L00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-04

  • Closed date

    2013-03-14

  • Last modified date

    2013-03-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SPSS AMOS

  • Fixed component ID

    5725A60AM

Applicable component levels

  • RL00 PSN

       UP

  • RL00 PSY

       UP



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Document information


More support for:

SPSS Amos

Software version:

21.0

Reference #:

PM78443

Modified date:

2013-03-14

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