PM77526: Missing file msvcr71.dll int he MSSCCI Synergy 7.2 / Rhapsody 7.6.1 integration

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • CONTEXT:
    - Products: Synergy 7.2.0.3 and Rhapsody 7.6.1
     - OS: Windows 7 64-bit
     -The MSSCCI integration shipped with Synergy 7.2 must be
    installed.
     -You have integrated Synergy with Rhapsody, following the
    Technotes dealing with the topic (e.g.
    http://www-01.ibm.com/support/docview.wss?uid=swg21609888 )
    
    SCENARIO:
     - Inside Rhapsody, use the 'connect to archive' menu (the most
    basic operation to open Synergy from within Rhapsody)
     - You get two error messages :
          Error occurred during CONNECT TO ARCHIVE operation
          Error occurred while getting SCC Context
          (see attached screenshots)
    
    WORKAROUND:
     - The SCC integration needs the file 'msvcr71.dll', which is as
    old as 2003.
     - You can work around the issue by installing that dll (if you
    have it).
    
    No issue is observed on the boxes where the file is already
    present or copied during installation of other software.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Rational Synergy MSSCCI throws "Error occurred during
    CONNECT TO ARCHIVE" due to missing msvcr71.dll file.
    

Problem conclusion

  • Make a copy of msvcr71.dll and save it to
    c:\windows\syswow64
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM77526

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-21

  • Closed date

    2013-03-29

  • Last modified date

    2013-03-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R720 PSN

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.2

Reference #:

PM77526

Modified date:

2013-03-29

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