PM77404: router is crashing when running 'ccm lmgr_status' on windows server

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • config:
    Synergy 7.2.0.3 on Windows 2008 server.
    (This problem can be reproduced on Windows, not on a linux
    server)
    
    Summary:
    -install a new Synergy 7.2.0.3 server on a windows 2008 server.
    With its license server, etc...
    -Running 'ccm lmgr_status' is crashing the router.
    
    
    The message in the ccm_router.log is:
    ###
    FATAL: License support not installed.
    ###
    
    
    The error message in the DOS terminal where you run the 'ccm
    lmgr_status', is:
    ###
    ccm monitor
    IBM Rational Synergy process monitor...6 process(es) located:
    user     process  host     port   pid    database path
    ----     -------  ----     ----   ---    -------------
    SYSTEM   router   win2008  5412   1564   -
    ccm_root monitor  win2008  63059  1692   -
    SYSTEM   objreg   win2008  63034  2968   -
    ccm_root ccm_ess  win2008  63036  2200   -
    ccm_root helpsrv  win2008  63052  2828   -
    ccm_root server   win2008  63051  1648   Server URL -
    http://win2008:8400
    
    
    C:\ccm72?ccm lmgr_status
    Closing fd 0 to ensure successful error reporting.
    Closing fd 0 to ensure successful error reporting.
    Closing fd 0 to ensure successful error reporting.
    Closing fd 0 to ensure successful error reporting.
    ACcent execution aborted in module ccm, file src/ci/ccm.ac, line
    2012
    ACcent execution aborted in module ccm, file src/ci/ccm.ac, line
    1270
    ACcent execution aborted in module lmutils, file
    src/util/lmutils.ac, line 245
    ACcent execution aborted in module lmutils, file
    src/util/lmutils.ac, line 157
    lost peer while waiting for return value from remote function
    
    
    C:\ccm72?ccm monitor
    Cannot connect to router.
    ###
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    router is crashing when running "ccm lmgr_status" on windows
    server
    

Problem conclusion

  • Fixed in Rational Synergy 7.2.0.4
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM77404

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-20

  • Closed date

    2013-03-15

  • Last modified date

    2013-03-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R720 PSN

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.2

Reference #:

PM77404

Modified date:

2013-03-15

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