PM77404: router is crashing when running 'ccm lmgr_status' on windows server

Rational Synergy Fix Pack 4 (7.2.0.4) for 7.2

APAR status

• Closed as program error.

Error description

• config:
  Synergy 7.2.0.3 on Windows 2008 server.
  (This problem can be reproduced on Windows, not on a linux
  server)
  
  Summary:
  -install a new Synergy 7.2.0.3 server on a windows 2008 server.
  With its license server, etc...
  -Running 'ccm lmgr_status' is crashing the router.
  
  
  The message in the ccm_router.log is:
  ###
  FATAL: License support not installed.
  ###
  
  
  The error message in the DOS terminal where you run the 'ccm
  lmgr_status', is:
  ###
  ccm monitor
  IBM Rational Synergy process monitor...6 process(es) located:
  user     process  host     port   pid    database path
  ----     -------  ----     ----   ---    -------------
  SYSTEM   router   win2008  5412   1564   -
  ccm_root monitor  win2008  63059  1692   -
  SYSTEM   objreg   win2008  63034  2968   -
  ccm_root ccm_ess  win2008  63036  2200   -
  ccm_root helpsrv  win2008  63052  2828   -
  ccm_root server   win2008  63051  1648   Server URL -
  http://win2008:8400
  
  
  C:\ccm72?ccm lmgr_status
  Closing fd 0 to ensure successful error reporting.
  Closing fd 0 to ensure successful error reporting.
  Closing fd 0 to ensure successful error reporting.
  Closing fd 0 to ensure successful error reporting.
  ACcent execution aborted in module ccm, file src/ci/ccm.ac, line
  2012
  ACcent execution aborted in module ccm, file src/ci/ccm.ac, line
  1270
  ACcent execution aborted in module lmutils, file
  src/util/lmutils.ac, line 245
  ACcent execution aborted in module lmutils, file
  src/util/lmutils.ac, line 157
  lost peer while waiting for return value from remote function
  
  
  C:\ccm72?ccm monitor
  Cannot connect to router.
  ###
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
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  router is crashing when running "ccm lmgr_status" on windows
  server
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.4
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R720 PSN

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