PM77380: 'A server error has occured.' When adding users in Synergy 7.2.0.3

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • While using Synergy 7.2.0.3 with RDS 5.1.1.2 (Apache) on a
    Windows 2008
    R2 server - 'A server error has occured.' happens while trying
    to
    add a user to a new database using Synergy's (new) web admin
    interface.
    It can be repeated by:
    
    - logging onto the web admin interface (port 8400) as user
    ccm_root
    - selecting the User Administration tab and
    - either typing the user's id or a '*' for a User ID Filter
    
    going to the 'All' tab and selecting the user manually will work
    fine.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    "A server error has occured." When adding users in Synergy
    7.2.0.3
    

Problem conclusion

  • Fixed in Rational Synergy 7.2.0.4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM77380

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-19

  • Closed date

    2013-03-15

  • Last modified date

    2013-03-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R720 PSN

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.2

Reference #:

PM77380

Modified date:

2013-03-15

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