PM77380: 'A server error has occured.' When adding users in Synergy 7.2.0.3

Rational Synergy Fix Pack 4 (7.2.0.4) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• While using Synergy 7.2.0.3 with RDS 5.1.1.2 (Apache) on a
  Windows 2008
  R2 server - 'A server error has occured.' happens while trying
  to
  add a user to a new database using Synergy's (new) web admin
  interface.
  It can be repeated by:
  
  - logging onto the web admin interface (port 8400) as user
  ccm_root
  - selecting the User Administration tab and
  - either typing the user's id or a '*' for a User ID Filter
  
  going to the 'All' tab and selecting the user manually will work
  fine.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
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  "A server error has occured." When adding users in Synergy
  7.2.0.3
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.4.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R720 PSN

     UP