PM75978: 'ccmdb upgrade...' is crashing with Synergy 7.2.0.3 on windows

Rational Synergy Fix Pack 4 (7.2.0.4) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• configuration:
  -windows 2008 R2 64 bits
  -Rational Synergy 7.2.0.3
  This problem can be reproduced with Synergy 7.2.0.3
  This problem cannot be reproduced with Synergy 7.2.0.2.
  
  
  -We have a machine 'A' with Rational Synergy 7.1.0.5.
  -We pack the databases on this machine 'A'.
  
  -On a machine 'B' where there is no previous synergy
  installation, we install:
  ---Synergy 7.2
  ---then install the patch 7.2.0.3
  -We copy the database backups from machine 'A' to machine 'B'.
  -We unpack these databases on the machine 'B' (so using the
  Synergy 7.2.0.3 installation).
  -We run the 'ccmdb upgrade...' on those databases to upgrade
  them to Synergy 7.2.
  
  Result: The 'ccmdb upgrade..' failed with the engine error:
  'ccm_eng_inf.exe has stopped working'
  
  Expected Result:
  The database should be upgraded in 7.2.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  "ccmdb upgrade..." is crashing with Synergy 7.2.0.3 on
  windows.
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.4.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R720 PSN

     UP