PM75978: 'ccmdb upgrade...' is crashing with Synergy 7.2.0.3 on windows

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • configuration:
    -windows 2008 R2 64 bits
    -Rational Synergy 7.2.0.3
    This problem can be reproduced with Synergy 7.2.0.3
    This problem cannot be reproduced with Synergy 7.2.0.2.
    
    
    -We have a machine 'A' with Rational Synergy 7.1.0.5.
    -We pack the databases on this machine 'A'.
    
    -On a machine 'B' where there is no previous synergy
    installation, we install:
    ---Synergy 7.2
    ---then install the patch 7.2.0.3
    -We copy the database backups from machine 'A' to machine 'B'.
    -We unpack these databases on the machine 'B' (so using the
    Synergy 7.2.0.3 installation).
    -We run the 'ccmdb upgrade...' on those databases to upgrade
    them to Synergy 7.2.
    
    Result: The 'ccmdb upgrade..' failed with the engine error:
    'ccm_eng_inf.exe has stopped working'
    
    Expected Result:
    The database should be upgraded in 7.2.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    "ccmdb upgrade..." is crashing with Synergy 7.2.0.3 on
    windows.
    

Problem conclusion

  • Fixed in Rational Synergy 7.2.0.4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM75978

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-26

  • Closed date

    2013-03-15

  • Last modified date

    2013-03-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC SYNERGY

  • Fixed component ID

    5724V66SN

Applicable component levels

  • R720 PSN

       UP



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Document information


More support for:

Rational Synergy

Software version:

7.2

Reference #:

PM75978

Modified date:

2013-03-15

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