PM75796: 'Fatal Servlet Error' when saving table in problem description field using Mozilla Firefox

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Submit and save of a new CR fails with a 'Fatal Rational Change
    Servlet Error' when an MS Word table was copy/pasted into the
    Description (problem_description) field (Web Type
    CCM_EXTENDED_TEXT) and when using Mozilla Firefox.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    "Fatal Servlet Error" when saving table in problem
    description field using Mozilla Firefox
    

Problem conclusion

  • Fixed in Rational Change 5.2.0.8 and planned for Rational
    Change 5.3.0.5
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM75796

  • Reported component name

    TLOGIC CHANGE

  • Reported component ID

    5724V87CG

  • Reported release

    520

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-24

  • Closed date

    2012-12-20

  • Last modified date

    2012-12-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC CHANGE

  • Fixed component ID

    5724V87CG

Applicable component levels

  • R520 PSN

       UP



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Document information


More support for:

Rational Change

Software version:

5.2

Reference #:

PM75796

Modified date:

2012-12-20

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