A fix is available
APAR status
Closed as program error.
Error description
customer have priting order state in PRTO_DISPATCHED state and it could not reprint even restart the print queue. BICExpansion: Yes DNQP1044I Order sequence number '100014', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100015', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100016', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100017', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100018', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100019', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100020', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100021', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100022', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100023', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100024', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100025', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100026', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100027', state 'PRTO_DISPATCHED'. DNQP1044I Order sequence number '100028', state 'PRTO_DISPATCHED'.
Local fix
n
Problem summary
**************************************************************** * USERS AFFECTED: All users * **************************************************************** * PROBLEM DESCRIPTION: THE PRINT ORDER STATE IS STUCK IN * * PRTO_DISPATCHED AND IT COULD NOT CHANGE * * THE STATE AFTER RESTART THE PRINTING * * SERVICE * **************************************************************** * RECOMMENDATION: * **************************************************************** Formerly, if you stopped a print queue having print orders in status PRTO_DISPATCHED that were not yet printed, and if you restarted this print queue later on, then these print orders were never printed out, but remained in status PRTO_DISPATCHED forever.
Problem conclusion
Now, such print orders are printed out after restart of the print queue, and the order status changes from PRTO_DISPATCHED to PRTO_WAIT_CONF if confirmation is configured for this queue, or are removed from the queue if no confirmation is configured for this queue.
Temporary fix
Comments
APAR Information
APAR number
PM75267
Reported component name
MESSAGE MANAGEM
Reported component ID
5655FIN03
Reported release
11M
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-10-18
Closed date
2012-12-06
Last modified date
2013-01-02
APAR is sysrouted FROM one or more of the following:
PM75047
APAR is sysrouted TO one or more of the following:
Modules/Macros
DNQ00000
Fix information
Fixed component name
MESSAGE MANAGEM
Fixed component ID
5655FIN03
Applicable component levels
R11M PSY UK90343
UP12/12/19 P F212
Fix is available
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Document Information
Modified date:
02 January 2013