PM75267: THE PRINT ORDER STATE IS STUCK IN PRTO_DISPATCHED AND IT COULD NOT CHANGE THE STATE AFTER RESTART THE PRITING SERVICE

A fix is available

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • customer have priting order state in PRTO_DISPATCHED state and
    it could not reprint even restart the print queue.
    
    
    BICExpansion: Yes
    
    DNQP1044I Order sequence number '100014', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100015', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100016', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100017', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100018', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100019', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100020', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100021', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100022', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100023', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100024', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100025', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100026', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100027', state
    'PRTO_DISPATCHED'.
    DNQP1044I Order sequence number '100028', state
    'PRTO_DISPATCHED'.
    

Local fix

  • n
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: THE PRINT ORDER STATE IS STUCK IN       *
    *                      PRTO_DISPATCHED AND IT COULD NOT CHANGE *
    *                      THE STATE AFTER RESTART THE PRINTING    *
    *                      SERVICE                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Formerly, if you stopped a print queue having print orders in
    status PRTO_DISPATCHED that were not yet printed, and if you
    restarted this print queue later on, then these print orders
    were never printed out, but remained in status PRTO_DISPATCHED
    forever.
    

Problem conclusion

  • Now, such print orders are printed out after restart of the
    print queue, and the order status changes from PRTO_DISPATCHED
    to PRTO_WAIT_CONF if confirmation is configured for this queue,
    or are removed from the queue if no confirmation is configured
    for this queue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM75267

  • Reported component name

    MESSAGE MANAGEM

  • Reported component ID

    5655FIN03

  • Reported release

    11M

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-18

  • Closed date

    2012-12-06

  • Last modified date

    2013-01-02

  • APAR is sysrouted FROM one or more of the following:

    PM75047

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DNQ00000
    

Fix information

  • Fixed component name

    MESSAGE MANAGEM

  • Fixed component ID

    5655FIN03

Applicable component levels

  • R11M PSY UK90343

       UP12/12/19 P F212

Fix is available

  • Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.



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Document information


More support for:

z/OS family

Software version:

11M

Reference #:

PM75267

Modified date:

2013-01-02

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