PM73590: Logging of OS in Console Mode crashes the Change Service

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APAR status

  • Closed as program error.

Error description

  • Logging of OS in Console Mode crashes the Change Service
    
    Prerequisites:
    
    1. Change 5.2 installed and running on a Windows Operating
    System.
    
    2. Ability to access Change Server by means of Remote Desktop in
    Console Mode.
    
    
    Steps to Reproduce:
    
    1. Log on to Change Server by means of Remote Desktop in Console
    Mode. The following DOS Prompt Command achieves this:
    mstsc /console
    
    2. Log off the Change Server.
    
    
    Expected Results:
    
    - The Change Service remains running and users are able to log
    in to Change.
    
    
    Actual Results:
    
    - The Change Service crashes and users are unable to log in to
    Change.
    
    
    Workaround:
    
    1. Open ?CHANGE_APP?\jetty\win32\service.cfg
    
    2. After the line
    'jvmOption8=-Dorg.mortbay.xml.XmlParser.NotValidating=true'
    
    Add a new line
    'jvmOption9=-Xrs'
    
    3. Then reinstall the Change Service by opening the command
    prompt and changing to the following directory:
    
    ?CHANGE_APP?\jetty\win32
    
    4. Execute the following commands:
    jservice.exe -u service.cfg
    jservice.exe -i service.cfg
    

Local fix

Problem summary

  • Logging of OS in Console Mode crashes the Change Service.
    

Problem conclusion

  • Fixed in Rational Change 5.3.1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM73590

  • Reported component name

    TLOGIC CHANGE

  • Reported component ID

    5724V87CG

  • Reported release

    520

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-25

  • Closed date

    2013-11-26

  • Last modified date

    2013-11-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC CHANGE

  • Fixed component ID

    5724V87CG

Applicable component levels

  • R531 PSY

       UP



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Document information


More support for:

Rational Change

Software version:

5.2

Reference #:

PM73590

Modified date:

2013-11-26

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