PM71386: INSTALLATION ENDS UNEXPECTEDLY WHEN FINISHING THE SETUP OF RITPP ON A 32 BIT WINDOWS SERVER 2003 MACHINE

APAR status

• Closed as program error.

Error description

• Issue starting prunsrv.exe
  

Local fix

• Disable start on boot for the Proxy Server in RITPP
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * This problem will affect users installing components from    *
  * the RIT Platform Pack on Windows where they have chosen to   *
  * install those components as Windows services.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempting to install components from the RIT Platform Pack  *
  * on Microsoft Windows as Windows services can lead to errors  *
  * being reported towards the end of installation.  The error   *
  * will reference a problem starting or deleting the            *
  * prunsrv.exe executable file.  The problem is more likely to  *
  * occur when upgrading or rolling back an initial installation *
  * but can occasionally occur on initial installation.          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to release 8.0.1.1 or above.                         *
  ****************************************************************
  

Problem conclusion

• This problem and others related to it were fully resolved in
  release 8.0.1.1 of Rational Integration Tester Platform Pack.
  Note that the problem may still occur on the upgrade to 8.0.1.1
  from versions earlier than 8.0.1 but will not occur  during
  upgrades from that point, or initial clean installs starting
  from 8.0.1.1  The release note supplied with version 8.0.1.1 and
  above contains additional information about how to avoid the
  problem during upgrade and should be read before starting such
  an upgrade.
  

Temporary fix

• For problems occurring during upgrade users should uninstall,
  reboot and then install the new version rather than attempting
  the upgrade.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL INTEGRA TE

• Fixed component ID

  5725G79IT

Applicable component levels

• R800 PSY

     UP

• R801 PSN

     UP