PM71268: CONFIGTOOL FAILING TO FIND THE CORRECT VERSION OF WEBSPHERE - AS A RESULT, CONFIGTOOL DOES NOT ALLOW USER TO CONTINUE.

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APAR status

  • Closed as program error.

Error description

  • During the execution of configTool, it will run the versionInfo
    tool from WebSphere to validate the version that is currently
    installed (Fix Pack level as well).  We have a customer who is
    unable to get pass the configTool, because it is erroring on the
    version that they have installed.  They have 8.0.0.3 installed.
    However, when running the versionInfo tool, 2 versions are being
    returned:
    
    Name          IBM WebSphere Application Server Network
    Deployment
    Version        8.0.0.3
    
    and
    
    Name            IBM WebSphere eXtreme Scale
    Version        7.1.1.1
    
    It appears the pre-req checker used by configTool utility is
    only picking up the last version reference and failing.
    
    The errors that are returned maybe similar to the following:
    
    Aug 17 2012 15:27:04 INFO : check: step:  Executing:
    /opt/IBM/WODM80b/WAS/AppServer/profiles/spsscds/bin/versionInfo.
    sh
    Aug 17 2012 15:27:05 WARN : check: stop:  Prerequisite Check:
    Application Server Path Validation: FAIL: This version of the
    application server is not supported. Please refer to the
    documentation for supported versions.
    Aug 17 2012 15:27:05 INFO : Test Name: websphere-path-Validation
    Aug 17 2012 15:27:05 INFO : Passed: false
    Aug 17 2012 15:27:05 INFO : Results: This version of the
    application server is not supported. Please refer to the
    documentation for supported versions.
    Aug 17 2012 15:27:05 ERROR: Validate Application Server: This
    version of the application server is not supported. Please refer
    to the documentation for supported versions.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Customers running C&DS 5.0 configTool against WebSphere      *
    * profile that contains addons.                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * During the execution of configTool, we will run the          *
    * versionInfo                                                  *
    * tool from WebSphere to validate the version that is          *
    * currently                                                    *
    * installed (Fix Pack level as well).  We have a customer who  *
    * is                                                           *
    * unable to get pass the configTool, because it is erroring on *
    * the                                                          *
    * version that they have installed.  They have 8.0.0.3         *
    * installed.                                                   *
    * However, when running the versionInfo tool, 2 versions are   *
    * being                                                        *
    * returned:                                                    *
    *                                                              *
    * Name          IBM WebSphere Application Server Network       *
    * Deployment                                                   *
    * Version        8.0.0.3                                       *
    *                                                              *
    * and                                                          *
    *                                                              *
    * Name            IBM WebSphere eXtreme Scale                  *
    * Version        7.1.1.1                                       *
    *                                                              *
    * It appears our checker is only picking up the last version   *
    * reference and failing.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue has been addressed in C&DS 5.0 Fix Pack 1.        *
    ****************************************************************
    

Problem conclusion

  • This issue has been addressed in C&DS 5.0 Fix Pack 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM71268

  • Reported component name

    SPSS CADS

  • Reported component ID

    5725A72CD

  • Reported release

    500

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-21

  • Closed date

    2012-12-12

  • Last modified date

    2013-01-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SPSS CADS

  • Fixed component ID

    5725A72CD

Applicable component levels

  • R500 PSY

       UP



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Document information


More support for:

SPSS Collaboration and Deployment Services

Software version:

5.0

Reference #:

PM71268

Modified date:

2013-01-22

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