PM70925: Restarting SAService results in 'The SAService service on Local Computer started and then stopped' in Rational System Architect

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APAR status

  • Closed as Permanent restriction.

Error description

  • Attempts to restart the SAService results in the warning message
    'SAService service on Local Computer started and then stopped'
    in IBM Rational System Architect (SA).
    
    Symptom:
    -------
    You see the following warning message window.
    ------------------------------------------------------------
    Services
    ------------------------------------------------------------
    The SAService service on Local Computer started and then
    stopped. Some services stop automatically if they are not in use
    by other services or programs.
    ------
      OK
    ------
    ------------------------------------------------------------
    
    Configuration:
    -------------
    Environment = Microsoft Windows (R)
    Tool = IBM Rational System Architect (R)
    Version = 11.4.2 (build 690)
    Integration = SA Process Integrator
    
    Steps to Reproduce:
    ------------------
    1) Run services.msc.
    2) Start the SAService if is not already running.
    3) Wait for it to start.
    4) Restart it.
    
    Expected Results:
    ----------------
    The SAService to restart and no warning messages as described in
    the Symptom.
    
    Actual Results:
    --------------
    The restart operation gives the warning messages as described in
    the Symptom.
    
    
    WORKAROUND
    1) Click OK on the message
    2) Wait for approximately 30 seconds.
    3) Then try to start SAService.
    4) The SAService should now start without issue.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Attempts to restart the SAService results in the warning
    message "SAService service on Local Computer started and
    then stopped" in IBM Rational System Architect (SA).
    

Problem conclusion

  • It seems like the socket is not being closed properly:
    
    Service cannot be started.
    System.Runtime.Remoting.RemotingException: Remoting
    configuration failed with the exception
    'System.Reflection.TargetInvocationException: Exception has
    been thrown by the target of an invocation. ---?
    System.Net.Sockets.SocketException
    
    -----------
    
    There is a fairly simple workaround and the issue is not
    consistently reproduced. There are no plans to address the
    issue. The client has agreed to concede, accepting the
    workaround.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM70925

  • Reported component name

    TLOGIC SYS ARCH

  • Reported component ID

    5724V68SA

  • Reported release

    B41

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-15

  • Closed date

    2013-02-25

  • Last modified date

    2013-02-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Rational System Architect

Software version:

11.4.1

Reference #:

PM70925

Modified date:

2013-02-25

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