PM68671: Admin user cannot login to Synergy if OU contains spaces in the path

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APAR status

  • Closed as program error.

Error description

  • No Admin user can login to Synergy Admin UI.  Admin operations
    unavailable
    
    The problem is with the 'Organization Unit' (OU) name. For
    example, if there are white spaces in the tdsCorporateDN, for
    example 'CN=synergy,OU=User Accounts,DC=yyy,DC=com'
    
    After applying the meta group support updates, it's no longer
    possible for the Synergy Admin user to login.
    
    Steps to Reproduce:
    Apply Synergy 7.1.0.6 for meta group support.
    Add Synergy Admin user to a group in Active Directory.
    Configure RDS to use AD as corporate backbone.
    Try to login to Synergy Admin UI as the Synergy Admin user. It
    reports:
    
    Unable to authenticate. User not a member of meta group
    
    The user is in the group that is used as metagroup and is
    visible in RDA.
    
    Expected Result:  The Synergy Admin user should be able to login
    as they were before applying the meta group changes.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When the user present in the corporate ldap had a space
    (white character) in its DN, the user was not able to log on
    to Synergy.
    

Problem conclusion

  • Code changes have been put in place to see this behavior and
    not to treat this as a different issue. The code now takes
    in the entire DN string as-is, as provided by the corporate
    LDAP and use it for its purpose, without trimming the white
    spaces.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM68671

  • Reported component name

    TLOGIC DIR SRVR

  • Reported component ID

    RATLTDS00

  • Reported release

    520

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-07-11

  • Closed date

    2013-03-05

  • Last modified date

    2013-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DIR SRVR

  • Fixed component ID

    RATLTDS00

Applicable component levels

  • R520 PSN

       UP



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Document information


More support for:

Rational Common Components
Directory Server

Software version:

5.2

Reference #:

PM68671

Modified date:

2013-03-05

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