PM66247: CAN'T CONFIGURE ITCAM 7.1 DC VIA TEP

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Users Affected:
    
    ITCAM for Application Diagnostics 7.1 users
    trying to configure Data Collector via TEP
    interface.
    
    ---------------------------------------------
    Problem Description:
    
    While performing Data Collector configuration via TEP interface
    user can't see discovered WAS profiles. Specifying profile
    after clicking "Add profile" button also fails. The following
    exception can be seen in the logs:
    
    com.ibm.tivoli.itcam.install.framework.error.FrameworkException:
    unknown
     at
    com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
    sServer.createFromXml(WasServer.java:325)
     at
    com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
    sTopology.createFromXml(WasTopology.java:159)
     at
    com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
    sProfile.createFromXml(WasProfile.java:204)
    ...
    Caused by: java.lang.NullPointerException
     at
    com.ibm.wsam.update.utils.FileUtils.normalizePath(FileUtils.java
    :550)
     at
    com.ibm.wsam.update.controller.dc.DCRepository.getNormalizedDcHo
    me(DCRepository.java:474)
     at
    com.ibm.wsam.update.controller.dc.DCRepository.getDataCollector(
    DCRepository.java:488)
     at
    com.ibm.wsam.update.controller.dc.DataCollector.readResolve(Data
    Collector.java:115)
    
    
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0007 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0007 |
    
    
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0010 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0010 |
    
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0011 |
    | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0011 |
    
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_AIX-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_HPUX-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxp-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxx-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxz-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Solaris-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Windows-FP0003 |
    | MDVREGR 7.1.0-TIV-ITCAMAD_ITM-FP0003 |
    

Local fix

  • Perform local configuration on machine where ITCAM is
    installed.
    

Problem summary

  • ***************************************************************
    * USERS AFFECTED: ITCAM for Application Diagnostics 7.1 users
    * trying to configure Data Collector via TEP interface.
    ***************************************************************
    * PROBLEM DESCRIPTION:
    * While performing Data Collector configuration via TEP
    * interface user can not see discovered WAS profiles. Clicking
    * "Add profile" button and specifying WAS_HOME path also fails.
    * The following exception can be seen in the logs:
    *
    *
    com.ibm.tivoli.itcam.install.framework.error.FrameworkException:
    * unknown
    * at
    * com.ibm.tivoli.itcam.install.framework.discovery.was.topology
    * .WasServer.createFromXml(WasServer.java:325)
    * at
    * ...
    * Caused by: java.lang.NullPointerException
    * at
    * com.ibm.wsam.update.utils.FileUtils.normalizePath(FileUtils.
    * java:550)
    * at
    * com.ibm.wsam.update.controller.dc.DCRepository.getNormalized
    * DcHome(DCRepository.java:474)
    * at
    * com.ibm.wsam.update.controller.dc.DCRepository.getDataCollect
    * or(DCRepository.java:488)
    * at
    * com.ibm.wsam.update.controller.dc.DataCollector.readResolve(
    * DataCollector.java:115)
    ***************************************************************
    * RECOMMENDATION: Use ITCAM for AD 7.1.0.4 interim fix 4
    * (7.1.0.3-TIV-ITCAMfAD-IF0004) or newer to resolve this issue.
    ***************************************************************
    

Problem conclusion

  • Configuration via TEP Web/Desktop Client was failing due to
    lack of information about agent's operating system. The fix for
    this APAR re-enables passig OS information from agent to remote
    configuration process.
    
    The fix for this APAR is contained in the following maintenance
    packages:
    
      | interim fix | 7.1.0.3-TIV-ITCAMAD-IF0004
    
    MDVs affected by this error:
    
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0007 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0007 |
    
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0010 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0010 |
    
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0011 |
      | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0011 |
    
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_AIX-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_HPUX-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxp-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxx-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxz-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Solaris-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Windows-FP0003 |
      | MDVREGR 7.1.0-TIV-ITCAMAD_ITM-FP0003 |
    
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_AIX-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_HPUX-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxp-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxx-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxz-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Solaris-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Windows-IF0001 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_ITM-IF0001 |
    
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_AIX-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_HPUX-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxp-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxx-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxz-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Solaris-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Windows-IF0003 |
      | MDVREGR 7.1.0.3-TIV-ITCAMAD_ITM-IF0003 |
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM66247

  • Reported component name

    TCAM AD WAS TEM

  • Reported component ID

    5724Y92WD

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-06-06

  • Closed date

    2012-11-29

  • Last modified date

    2012-11-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TCAM AD WAS TEM

  • Fixed component ID

    5724Y92WD

Applicable component levels

  • R710 PSY

       UP



Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

Tivoli Composite Application Manager for Application Diagnostics
ITCAM for APPLICATION DIAGNOSTICS Agent for WebSphere

Software version:

710

Reference #:

PM66247

Modified date:

2012-11-29

Translate my page

Machine Translation

Content navigation