IBM Support

PM66247: CAN'T CONFIGURE ITCAM 7.1 DC VIA TEP

Fixes are available

7.1.0.3-TIV-ITCAMAD-IF0004: ITCAM for Application Diagnostics V7.1 FP3 IF4
7.1.0.3-TIV-ITCAMAD-IF0005: ITCAM for Application Diagnostics V7.1 FP3 IF5
7.1.0.3-TIV-ITCAMAD-IF0004: ITCAM for Application Diagnostics V7.1 FP3 IF6
7.1.0.3-TIV-ITCAMAD-IF0008: ITCAM for Application Diagnostics V7.1 FP3 IF8
IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 fixes

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Users Affected:

ITCAM for Application Diagnostics 7.1 users
trying to configure Data Collector via TEP
interface.

---------------------------------------------
Problem Description:

While performing Data Collector configuration via TEP interface
user can't see discovered WAS profiles. Specifying profile
after clicking "Add profile" button also fails. The following
exception can be seen in the logs:

com.ibm.tivoli.itcam.install.framework.error.FrameworkException:
unknown
 at
com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
sServer.createFromXml(WasServer.java:325)
 at
com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
sTopology.createFromXml(WasTopology.java:159)
 at
com.ibm.tivoli.itcam.install.framework.discovery.was.topology.Wa
sProfile.createFromXml(WasProfile.java:204)
...
Caused by: java.lang.NullPointerException
 at
com.ibm.wsam.update.utils.FileUtils.normalizePath(FileUtils.java
:550)
 at
com.ibm.wsam.update.controller.dc.DCRepository.getNormalizedDcHo
me(DCRepository.java:474)
 at
com.ibm.wsam.update.controller.dc.DCRepository.getDataCollector(
DCRepository.java:488)
 at
com.ibm.wsam.update.controller.dc.DataCollector.readResolve(Data
Collector.java:115)


| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0007 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0007 |


| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0010 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0010 |

| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0011 |
| MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0011 |

| MDVREGR 7.1.0-TIV-ITCAMAD_WS_AIX-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_HPUX-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxp-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxx-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxz-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_Solaris-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_WS_Windows-FP0003 |
| MDVREGR 7.1.0-TIV-ITCAMAD_ITM-FP0003 |

Local fix

  • Perform local configuration on machine where ITCAM is
installed.

Problem summary

  • ***************************************************************
* USERS AFFECTED: ITCAM for Application Diagnostics 7.1 users
* trying to configure Data Collector via TEP interface.
***************************************************************
* PROBLEM DESCRIPTION:
* While performing Data Collector configuration via TEP
* interface user can not see discovered WAS profiles. Clicking
* "Add profile" button and specifying WAS_HOME path also fails.
* The following exception can be seen in the logs:
*
*
com.ibm.tivoli.itcam.install.framework.error.FrameworkException:
* unknown
* at
* com.ibm.tivoli.itcam.install.framework.discovery.was.topology
* .WasServer.createFromXml(WasServer.java:325)
* at
* ...
* Caused by: java.lang.NullPointerException
* at
* com.ibm.wsam.update.utils.FileUtils.normalizePath(FileUtils.
* java:550)
* at
* com.ibm.wsam.update.controller.dc.DCRepository.getNormalized
* DcHome(DCRepository.java:474)
* at
* com.ibm.wsam.update.controller.dc.DCRepository.getDataCollect
* or(DCRepository.java:488)
* at
* com.ibm.wsam.update.controller.dc.DataCollector.readResolve(
* DataCollector.java:115)
***************************************************************
* RECOMMENDATION: Use ITCAM for AD 7.1.0.4 interim fix 4
* (7.1.0.3-TIV-ITCAMfAD-IF0004) or newer to resolve this issue.
***************************************************************

Problem conclusion

  • Configuration via TEP Web/Desktop Client was failing due to
lack of information about agent's operating system. The fix for
this APAR re-enables passig OS information from agent to remote
configuration process.

The fix for this APAR is contained in the following maintenance
packages:

  | interim fix | 7.1.0.3-TIV-ITCAMAD-IF0004

MDVs affected by this error:

  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0007 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0007 |

  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0010 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0010 |

  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_AIX-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_HPUX-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxp-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxx-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Linuxz-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Solaris-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_WS_Windows-IF0011 |
  | MDVREGR 7.1.0.2-TIV-ITCAMAD_ITM-IF0011 |

  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_AIX-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_HPUX-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxp-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxx-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Linuxz-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Solaris-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_WS_Windows-FP0003 |
  | MDVREGR 7.1.0-TIV-ITCAMAD_ITM-FP0003 |

  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_AIX-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_HPUX-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxp-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxx-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxz-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Solaris-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Windows-IF0001 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_ITM-IF0001 |

  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_AIX-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_HPUX-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxp-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxx-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Linuxz-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Solaris-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_WS_Windows-IF0003 |
  | MDVREGR 7.1.0.3-TIV-ITCAMAD_ITM-IF0003 |

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM66247
    • 

  • Reported component name
    TCAM AD WAS TEM
    • 

  • Reported component ID
    5724Y92WD
    • 

  • Reported release
    710
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2012-06-06
    • 

  • Closed date
    2012-11-29
    • 

  • Last modified date
    2012-11-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TCAM AD WAS TEM
    • 

  • Fixed component ID
    5724Y92WD
    • 



Applicable component levels


    

  • R710  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSDTFJ","label":"Tivoli Composite Application Manager for Application Diagnostics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"710","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 January 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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