PM64096: recording screen crashes generate support request tool

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APAR status

  • Closed as Permanent restriction.

Error description

  • when using the option to record screen, Generate Support Request
    tool crashes
    
    steps to reproduce:
    in SA, go to Help ? Generate Support Request and click 'Add
    Video Capture'
    you then get the message: 'Generate Support Request has
    encountered a problem and needs to close.  We are sorry for the
    inconvenience.'
    
    this behavior appears under Win XP Pro.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    when using the option to record screen, Generate Support
    Request tool crashes
    

Problem conclusion

  • The plan is not to fix this. This is a rare use case in
    which the problem is seen, and is not a critical issue. The
    users can use other recording tools like CamStudio or
    Camtasia. The client agreed to close the case.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM64096

  • Reported component name

    TLOGIC SYS ARCH

  • Reported component ID

    5724V68SA

  • Reported release

    B30

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-05-08

  • Closed date

    2013-03-01

  • Last modified date

    2013-03-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Rational System Architect

Software version:

11.3

Reference #:

PM64096

Modified date:

2013-03-01

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