PM64096: recording screen crashes generate support request tool

APAR status

• Closed as Permanent restriction.

Error description

• when using the option to record screen, Generate Support Request
  tool crashes
  
  steps to reproduce:
  in SA, go to Help ? Generate Support Request and click 'Add
  Video Capture'
  you then get the message: 'Generate Support Request has
  encountered a problem and needs to close.  We are sorry for the
  inconvenience.'
  
  this behavior appears under Win XP Pro.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  when using the option to record screen, Generate Support
  Request tool crashes
  

Problem conclusion

• The plan is not to fix this. This is a rare use case in
  which the problem is seen, and is not a critical issue. The
  users can use other recording tools like CamStudio or
  Camtasia. The client agreed to close the case.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels