PM58367: 10.1.6235.1104 BREAKS CGS.

APAR status

• Closed as program error.

Error description

• After applying 10.1.6235.1104, you cannot use new charts in
  Cognos 10 at all.????The log starts to get filled with
  errors:????9.24.208.36:9466        16999   2012-02-15
  18:42:09.449 -5      rsProcessStarter        na              0
      ????GraphicsServiceProcessManager-ProcessMgrThread
  DISP    6235    1       Audit.Other.dispatcher.DISP.pogo
  pogo    ????com.cognos.pogo.reportservice.ProcessManager
  Failure <messages><message><messageString>DPR-DPR-1035
  Dispatcher ????detected an
  error.</messageString></message><message><messageString>Process
  cgsServer.sh failed to start
  ????properly.</messageString></message></messages> External
  Report Server process cgsServer.sh cannot be startedProcess
  ????cgsServer.sh failed to start properly.java.io.IOException:
  Process cgsServer.sh failed to start properly.       at
  ????com.cognos.pogo.reportservice.ReportServerProcess.getProcess
  Output(ReportServerProcess.java:154)
   at
  ????com.cognos.pogo.reportservice.ReportServerProcess.start(Repo
  rtServerProcess.java:117)
      at
  ????com.cognos.pogo.reportservice.ProcessFacade.createServerProc
  ess(ProcessFacade.java:219)
       at
  ????com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFa
  cade.java:120)
         at
  ????com.cognos.pogo.reportservice.RSComponentFactory.newProcessF
  acade(RSComponentFactory.java:67)
      at
  ????com.cognos.pogo.reportservice.ProcessManager.createProcessFa
  cade(ProcessManager.java:514)
  at
  ????com.cognos.pogo.reportservice.ProcessManager.startProcess(Pr
  ocessManager.java:490)
    at
  ????com.cognos.pogo.reportservice.ProcessManager.startProcessesD
  ueToCapacity(ProcessManager.java:385)
  at
  ????com.cognos.pogo.reportservice.ProcessManager.safeRun(Process
  Manager.java:343)
      at
  ????com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:
  61)??????Reports
  seem to spin for a long time and eventually error
  with:??RSV-SRV-0042 Trace back:??RSReportService.cpp(752):
  CGSException: CCL_CAUGHT:
  RSReportService::process()RSReportServiceMethod.cpp(263):
  CGSException: ????CCL_RETHROW: RSReportServiceMethod::process():
  asynchWait_RequestRASynchExecutionTHread.cpp(808): CGSException:
  ????etc. Screenshot is attached.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 10 Business Intelligence 10.1.1 Fix    *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI INST CO

• Fixed component ID

  5724W12IC

Applicable component levels

• RA11 PSN

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