APAR status
Closed with unknown close code.
Error description
Unable to upgrade to 8.4.1 FP3 on Win2008 64 bit .Existing install is 8.4.1 base + hotsite 8.4.104.1021. Error "This product is incompatible with the previouslly installed.." Since the hotsite fix was included in the FP3 , had to uninstall the hotsite to be able to install FP3. Need to know why this error occurs . It is not a 32 bit install.
Local fix
Uninstall hotsite
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PM50365
Reported component name
COG8 BI COG CON
Reported component ID
5724W12CC
Reported release
840
Status
CLOSED URX
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-10-19
Closed date
2013-06-11
Last modified date
2013-06-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"840","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
11 June 2013