PM50365: UNABLE TO INSTALL 8.4.1 FP3 OVER HOTSITE 8.4.104.1021 - 64 BIT INSTALL

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You can track all active APARs for this component.

APAR status

  • Closed with unknown close code.

Error description

  • Unable to upgrade to 8.4.1 FP3 on Win2008 64 bit .Existing
    install is 8.4.1 base + hotsite 8.4.104.1021. Error "This
    product is incompatible with the previouslly installed.."
    Since the hotsite fix was included in the FP3 , had to uninstall
    the hotsite to be able to install FP3.   Need to know why this
    error occurs . It is not a 32 bit install.
    

Local fix

  • Uninstall hotsite
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM50365

  • Reported component name

    COG8 BI COG CON

  • Reported component ID

    5724W12CC

  • Reported release

    840

  • Status

    CLOSED URX

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-10-19

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RA21 PSN

       UP



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Document information


More support for:

Cognos Business Intelligence
Cognos Connection

Software version:

8.4

Reference #:

PM50365

Modified date:

2013-06-11

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