PM45612: Reports with AVS charts: RSV-SRV-0042 RSReportService.cpp(802): CGSException.....java.io.IOException

APAR status

• Closed as program error.

Error description

• Problem against 10.1.6228.8 winx64h with RSV 32 bit or RSV 64
  bit??No problem against 10.1.6228.3 win32??Platform XQE IT
  experienced the following exception against these reports
  starting with kit 6228.4:
  java.net.SocketTimeoutException????Reports against external data
  files render the xtabs but fail with CGSException when scrolling
  down to render the chart.??Please note that the problem occurs
  against existing reports. New reports with charts against
  external files render
  fine.????Cogserver.log:??Failure??SecureErrorId:
  2011-04-11-10:21:04.718-#129  Original Error: RSV-SRV-0042 Trace
  back:  RSReportService.cpp(802): CGSException: CCL_CAUGHT:
  RSReportService::process()  RSReportServiceMethod.cpp(263):
  CGSException: CCL_RETHROW: RSReportServiceMethod::process():
  asynchWait_Request  RSASyncExecutionThread.cpp(810):
  CGSException: RSASyncExecutionThread::checkException
  RSASyncExecutionThread.cpp(260): CGSException: CCL_CAUGHT:
  RSASyncExecutionThread::runImpl(): asynchRun_Request
  RSASyncExecutionThread.cpp(866): CGSException: CCL_RETHROW:
  RSASyncExecutionThread::processCommand(): asynchRun_Request
  Execution/RSRenderExecution.cpp(630): CGSException: CCL_RETHROW:
  RSRenderExecution::execute
  Execution/RSRenderExecution.cpp(1128): CGSException:
  CCL_RETHROW: RSRenderExecution::processActiveDocuments
  Devices/Charting/RSChart.cpp(220): CGSException: CCL_RETHROW:
  RSChart::renderRaster  Devices/Charting/RSCanvas.cpp(173):
  CGSException: CCL_RETHROW: RSCanvas::renderAsRaster
  SOAP/SOAPRequestHelper.cpp(273): CGSException: CCL_RETHROW:
  NonAsyncSOAPRequestHelper::sendRequest
  SOAP/SOAPRequestHelper.cpp(164): CGSException: CCL_THROW:
  NonAsyncSOAPRequestHelper::sendRequest??9.24.195.101:62288?20772
  ?2011-04-11
  10:21:04.312?-5?rsProcessStarter?na??0?GraphicsServiceProcessMan
  ager-ProcessMgrThread?DISP?6228?1?Audit.Other.dispatcher.DISP.po
  go?pogo?com.cognos.pogo.reportservice.ProcessManager??Failure?<m
  essages><message><messageString>DPR-DPR-1035
  Dispatcher detected an
  error.</messageString></message><message><messageString>Process
  cgsLauncher failed to start
  properly.</messageString></message></messages>?External Report
  Server process cgsLauncher cannot be startedProcess cgsLauncher
  failed to start properly. java.io.IOException: Process
  cgsLauncher failed to start properly. ?at
  java.lang.Throwable.<init>(Throwable.java:67) ?at
  com.cognos.pogo.reportservice.ReportServerProcess.getProcessOutp
  ut(ReportServerProcess.java:147)
  ?at
  com.cognos.pogo.reportservice.ReportServerProcess.start(ReportSe
  rverProcess.java:115)
  ?at
  com.cognos.pogo.reportservice.ProcessFacade.createServerProcess(
  ProcessFacade.java:219)
  ?at
  com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade
  .java:120)
  ?at
  com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacad
  e(RSComponentFactory.java:67)
  ?at
  com.cognos.pogo.reportservice.ProcessManager.createProcessFacade
  (ProcessManager.java:514)
  ?at
  com.cognos.pogo.reportservice.ProcessManager.startProcess(Proces
  sManager.java:490)
  ?at
  com.cognos.pogo.reportservice.ProcessManager.startProcessesDueTo
  Capacity(ProcessManager.java:385)
  ?at
  com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessMana
  ger.java:343)
  ?at
  com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI REPORT

• Fixed component ID

  5724W12RS

Applicable component levels

• RA11 PSN

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