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PM43763: DFT RHP HELP SYSTEM 2.0 DOESN'T CONNECT INFO CENTER THROUGH PROXY

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Help system 2.0 doesn't work. When opened help system, it showed
    'Network Help Unavailable' after took several minutes.
    All customers who inquired have proxy environment to connect
    internet in common. This could be one of causes.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    DFT Rhp Help system 2.0 does not connect Information Center
    through proxy
    

Problem conclusion

  • Fixed in version 7.6.0.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM43763

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-07-14

  • Closed date

    2011-10-21

  • Last modified date

    2011-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R760 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
27 October 2021