PM36825: ReqPro: 'The License Server cannot be reached or is not responding properly.' after applying fix for PM25709

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Following message is seen after applying fix for PM25709:
    
    'The License Server cannot be reached or is not responding
    properly.'
    
    This is a second part of the defect that will be resolved from
    the licensing side.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Users affected: Rational RequisitePro client for Windows
    version 7.1.2.2 and 7.1.2.3 users who use licenses from a
    server containing Rational Lifecycle Package with Clear Case
    (RLPwCC) licenses.
    
    Problem description: When user opens Rational RequisitePro
    client for Windows it checks out a license successfully,
    then clicking on any option of the main menu results in the
    following error message:
    "The License Server cannot be reached or is not responding
    properly."
    After clicking OK to close the error message RequisitePro
    recovers successfully from the error and works as usual.
    During that session the error will not be displayed anymore.
    However when RequisitePro is closed and reopened the error
    message will be shown one more time when click on any option
    of the main menu.
    

Problem conclusion

  • Rational RequisitePro version 7.1.2.4 has adopted latest
    Rational Common Licensing (RCL) fix pack 8.1.2 where code
    has been updated to no longer send error message when a
    license has been checked out successfully.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM36825

  • Reported component name

    REQUISITEPRO WI

  • Reported component ID

    5724G3900

  • Reported release

    712

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-04-12

  • Closed date

    2011-09-08

  • Last modified date

    2011-09-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    REQUISITEPRO WI

  • Fixed component ID

    5724G3900

Applicable component levels

  • R712 PSN

       UP



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Document information


More support for:

Rational RequisitePro

Software version:

7.1.2

Reference #:

PM36825

Modified date:

2011-09-08

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