PM30004: 'Error opening catalog' after entering server name in SAXT home page.

APAR status

• Closed as fixed if next.

Error description

• In SAXT v.11.4 home page, user gets ?Error opening catalog?
  after entering the server name and hitting Enter.
  

Local fix

Problem summary

• Fixed in 11.4.0.1
  

Problem conclusion

Temporary fix

Comments

• There is no coding fix to be made. Permission and configuration
  issue. It looks like some configuration issue, as customer was a
  ble to login to the same Oracle server from a different SAXT cli
  ent.
  
  Problem was reproduced by development and resolution steps were:
  
  1. Check the Oracle client version it should match the Oracle se
  rver version.
  2. On the machine where SAXT is installed, Open Local Security S
  ettings (Start?Administrative Tools?Local Security Settings OR S
  tart?Run, type secpol.msc)
  3. Expand 'Local Policies'
  4. Click on 'User Rights Assignment'
  5. In the Right Pane, double click on 'Log on as a service'.
  6. In the Properties dialog, Add the current user. Observation N
  ote:ASP.Net and Network Service user and some other users would
  be added by default.
  7. Restart the machine.
  8. Try opening the encyclopedia on Oracle.
  
  
  The client has requested closure of the case with the comments:
  
  I continued working on the second SA XT installation, which was
  recently established on our Oracle database server.
  
  I was able to get SA XT to work after completing the following a
  ctivities:
  
  ? Made the impersonation account user an administrator on DB ser
  ver
  
  ? Ensured impersonation account user was explicitly defined with
   'Full Control' permissions on all required Folders
  
  ? Created Folder 'Telelogic\System Architect' in path 'C:\Docume
  nts and Settings\Default User\Local Settings\Application Data'
  (This folder was always absent in all the installations that I h
  ave done so far)
  
  ? Reviewed the temp folder settings (web.config file and filepat
  hs.xml) and defined specific paths, as opposed to accepting defa
  ults
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RB40 PSY

     UP