PM13349: BSOD when accessing mvfs drive with Check Point Endpoint Security 4.97, AVG 9.0, Sophos 7.6.20,Symantec 12.1.2x

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Your computer may crash with a STOP error when accessing an IBM
    Rational ClearCase remote dynamic view  and Check Point Endpoint
    Security - Media Encryption Client v4.97, AVG 9.0, Sophos
    7.6.20, or Symantec 12.1.2x  is installed on the system.
    
    Workaround:
    
    In most instances, you can workaround the issue by using a local
    dynamic view.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    IBM Rational ClearCase users accessing remote dynamic views
    my encounter a STOP error on systems running Microsoft
    Windows(R) if they are using Check Point Endpoint Security -
    Media Encryption Client v4.97, AVG 9.0, Sophos 7.6.20, or
    Symantec 12.1.2x.
    

Problem conclusion

  • IBM Rational ClearCase versions 8.0.0.09 and 8.0.1.02
    resolve the issues with various anti-virus products.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM13349

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-04-28

  • Closed date

    2013-12-13

  • Last modified date

    2013-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R710 PSN

       UP



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Document information


More support for:

Rational ClearCase

Software version:

7.1

Reference #:

PM13349

Modified date:

2013-12-13

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