IBM Support

PM13349: BSOD when accessing mvfs drive with Check Point Endpoint Security 4.97, AVG 9.0, Sophos 7.6.20,Symantec 12.1.2x

Fixes are available

Rational ClearCase Fix Pack 9 (8.0.0.9) for 8.0
Rational ClearCase Fix Pack 2 (8.0.1.2) for 8.0.1
Rational ClearCase Fix Pack 13 (7.1.2.13) for 7.1.2
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearCase Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Your computer may crash with a STOP error when accessing an IBM
    Rational ClearCase remote dynamic view  and Check Point Endpoint
    Security - Media Encryption Client v4.97, AVG 9.0, Sophos
    7.6.20, or Symantec 12.1.2x  is installed on the system.
    
    Workaround:
    
    In most instances, you can workaround the issue by using a local
    dynamic view.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    IBM Rational ClearCase users accessing remote dynamic views
    my encounter a STOP error on systems running Microsoft
    Windows(R) if they are using Check Point Endpoint Security -
    Media Encryption Client v4.97, AVG 9.0, Sophos 7.6.20, or
    Symantec 12.1.2x.
    

Problem conclusion

  • IBM Rational ClearCase versions 8.0.0.09 and 8.0.1.02
    resolve the issues with various anti-virus products.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM13349

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-04-28

  • Closed date

    2013-12-13

  • Last modified date

    2013-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R710 PSN

       UP



Document information

More support for: Rational ClearCase

Software version: 7.1

Reference #: PM13349

Modified date: 13 December 2013


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